Emily Iacolo
Senior Director, Care Navigation & Provider Technology, Blue Cross Blue Shield of Massachusetts
Emily Iacolo co-leads BCBSMA’s care navigation initiative focused on connecting members to care to support engagement and medical cost savings.
She oversees the technology stack and strategy responsible for supporting end-to-end operations for 70K+ Massachusetts providers and health systems and $1B+ in annual medical cost savings. She is also responsible for the accuracy and performance of provider search and cost transparency tools to ensure state and federal mandate compliance.