Mr. Margiotta is an accomplished growth leader in the American healthcare business and has served in executive leadership roles within each of CVS Health’s main operating segments. For 30 years, James has used his orchestration leadership-style to guide teams who have generated ascending levels of revenue and operating income in a highly competitive environment. Results are achieved by creating consistently high levels of team engagement and in turn, consistently high levels of client satisfaction. Along the way, James and his colleagues have helped CVS Health’s largest and most complex clients fulfill their commitments to health care results including cost and risk reduction, health improvement, benefit satisfaction and member growth.
Because of his consistent performance, James has been entrusted over the years by CVS Health and Aetna management with increasingly larger leadership roles in sales, client service, operations, and general management. Currently, James is focused on the launch of Enterprise Virtual Care in support of CVS Health’s primary care, community-based strategy, and our commitment to make healthcare more convenient, accessible, and affordable. James previously led Return Ready, CVS Health’s COVID-19 fully configurable return to work testing and vaccine solution including the development and launch of a secure digital credential. In this highly relevant, timely and visible role, James provided comprehensive leadership to a highly matrixed team and helped hundreds of US-based businesses and organizations bring their employees safely back to work.
Previously, after the historic 2018 merger of CVS Health and Aetna, James was named to the post-merger integration leadership team. The team’s mission has been to help realize CVS Health’s vision to transform healthcare in America. James was also named the leader for the Pharmacy Business Unit that serves the Aetna Health Plan segment. James is also a member of the Aetna Operating Committee. Eight years before the merger, James was named the leader for the Aetna client relationship in 2010 with responsibility for the P&L, strategic planning, client relationship management, operations management, and contract compliance.
James began his career at CVS Health in 1995 as a Strategic Account Executive. In 1997, he was promoted to Area Vice President. In 2006, he was promoted to Senior Vice President where he was responsible for a team of experienced professionals serving employers, government, and coalition clients. Prior to joining CVS Health, James was an Employee Benefit Representative with Aetna Health Plans, responsible for designing and marketing managed care products and services to employers. James earned his BA degree in Marketing from Texas A&M University in 1990.
Consistently delivering outstanding client service and performance has always been the focus for James and CVS Health. His achievements have been recognized with the CVS Health CEO Award, two Area Vice President of the Year Awards, eight President’s Club Awards, the Strategic Account Executive Rookie of the Year Award, and a FedEx Quest for Quality Spotlight Award.