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Valerie Thursby

Director, Communications & Customer Experience, Deseret Mutual Benefit Administrators (DMBA)

With more than 35 years in healthcare, communications, and customer experience—and the power behind record-setting participant engagement with multiple third-party service providers, such as RxSS, Navitus, Change Healthcare, and Empower—Valerie Thursby, Director of Communications & Customer Experience at DMBA, offers expert insight into how to reach an audience and give them exactly what they need in exactly the way they need it. A native St. Louisan, she currently lives in Salt Lake City with her daughter, Sarah, and beagle, Rita Jane.