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Vishal Bhalla, MBA, MS, SPXP, SPHR

Senior Vice President, Chief Experience Officer, Advocate Health

Vishal Bhalla, MBA, MS, SPXP, SPHR, is Senior Vice President for the enterprise, and Chief Experience Officer (CXO) for the Advocate Health Enterprise and as the Enterprise CXO, Vishal serves as the leader and driver for the experience strategy – including patient, provider, teammate and volunteer experience – across Atrium Health. He collaborates with all stakeholders to help deliver nationally leading experiences across the continuum of care, leveraging system science, process design and technology.

Vishal is an experienced executive who is deeply committed to transforming the human experience through culture cultivation, collaborative innovation and service excellence. He is known for repeatedly delivering results leveraging a Lean Six Sigma Master black belt and data-driven continuous improvement mind-set, leaning on fundamentals of servant leadership, diversity, and inclusion, facilitating a culture of transparency and systems thinking for rapid innovation.

Vishal completed his Master of Business Administration from the Massachusetts Institute of Technology (MIT) as well as a Healthcare Certificate from the joint Harvard-MIT Healthcare Innovation Initiative. He is certified in Diversity & Inclusion from Cornell and a Senior Professional in Human Resources. Vishal is a graduate of the Texas Hospital Association Fellows Program for 2019. Currently completing a certification in Artificial Intelligence and Machine learning from MIT, he also enjoys giving back to his alums as an Educational Counselor at Mit.

He serves on the Patient Experience Board of The Beryl Institute, Advisory Board of HR Exchange Network, and Editorial board of the “Patient Experience Journal.” He is also the Experience Subject Matter Expert to the Medical Device Information Analysis and Sharing (MDIAS) initiative, a partnership between the U.S. Food and Drug Administration (FDA) and the private sector, which proactively analyzes data to improve health care outcomes for patients.

Vishal has been published, including in MIT Sloan Management Review, and invited to speak at experience-focused conferences in Abu Dhabi, Asia Pacific, Africa, Italy and across the United States. He has been named to Becker’s Healthcare’s “52 Outstanding Health System Chief Experience Officers for 2022,” Becker’s Healthcare’s “42 Healthcare Chief Experience Officers to Know for 2022 and 2023”, and Perceptyx’s “25 Healthcare HR Leaders to Follow in 2022.