Global Strategy Group (GSG), on behalf of AHIP, conducted an online survey among 504 disability income (DI) insurance claimants who received income payments within the last 10 years.
Key Findings
- Satisfaction with disability income (DI) insurance plans has increased over the years.
- Claimants are satisfied with the financial benefits they receive from their DI coverage and have positive feelings about their interactions with their insurers.
- By providing income while they were disabled, claimants say that DI insurance gave them peace of mind and provided them with short-term financial security. It even ensured they could take care of others.
- The majority of DI insurance claimants believe that the COVID-19 pandemic has reinforced and increased their appreciation of their coverage.
- DI insurance safeguarded claimants’ financial stability and ensured they would not have to take damaging financial measures to stay afloat.
- DI insurance claimants support the establishment of paid leave programs and want to see private DI insurers play an active role in its administration.