Included Health - An AHIP Select Sponsor
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical.
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The Future of Virtual Care: Predictions, Challenges and Opportunities
Take a trip back to 2019 and the idea of virtual care was seen as “the future of healthcare,” with a slow and varied adoption. Then COVID-19 hit, breaking every healthcare process, and enabling the utilization of telemedicine at increased rates. Since the start of COVID-19, telehealth utilization has increased 38x; with a recent survey of healthcare executives believing the shift to virtual healthcare is here to stay.
Improving Health Equity through Virtual Care
Health insurance providers have reached an inflection point in addressing health equity. Recent events—from the COVID-19 pandemic and its devastating impact on the most vulnerable populations to ongoing violence against Black, Indigenous, and People of Color (BIPOC) and LGBTQ+ communities, to the increased hazard caused by natural disasters—have made it more urgent than ever to address long standing disparities in our healthcare system.
Delivering High-Value Care with a Virtual-First Plan
Even before the COVID-19 pandemic, virtual-first health plans were already gaining momentum. In 2019, Humana partnered with Doctor On Demand to launch On Hand, a first-to-market virtual primary care plan that provides members with easy, convenient access to quality primary care at significantly lower premiums, without having to visit a doctor's office. COVID-19 only accelerated the adoption of telehealth, with health plans recognizing the need for both high-quality telehealth and a strategy behind offering a virtual-first approach.