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Included Health - An AHIP Select Sponsor

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical.

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These resources represent the views of the author, not AHIP. The publication, distribution, or posting of these resources by AHIP does not constitute a guarantee of any product or service by AHIP.

Year in Review 2021 Report

Included Health's 2021 company impact report.

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The Future of Virtual Care: Predictions, Challenges and Opportunities

Take a trip back to 2019 and the idea of virtual care was seen as “the future of healthcare,” with a slow and varied adoption. Then COVID-19 hit, breaking every healthcare process, and enabling the utilization of telemedicine at increased rates. Since the start of COVID-19, telehealth utilization has increased 38x; with a recent survey of healthcare executives believing the shift to virtual healthcare is here to stay.

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Improving Health Equity through Virtual Care

Health insurance providers have reached an inflection point in addressing health equity. Recent events—from the COVID-19 pandemic and its devastating impact on the most vulnerable populations to ongoing violence against Black, Indigenous, and People of Color (BIPOC) and LGBTQ+ communities, to the increased hazard caused by natural disasters—have made it more urgent than ever to address long standing disparities in our healthcare system.

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Delivering High-Value Care with a Virtual-First Plan

Even before the COVID-19 pandemic, virtual-first health plans were already gaining momentum. In 2019, Humana partnered with Doctor On Demand to launch On Hand, a first-to-market virtual primary care plan that provides members with easy, convenient access to quality primary care at significantly lower premiums, without having to visit a doctor's office. COVID-19 only accelerated the adoption of telehealth, with health plans recognizing the need for both high-quality telehealth and a strategy behind offering a virtual-first approach.

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