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A Four-Pillar Approach to Improving Support and Care Coordination

May 2, 2024
1:00 pm EDT
Presented by Wellthy
Register Now Registration takes place at a third-party website.

About This Webinar

New diagnoses, unplanned hospitalizations, and worsening health conditions can be significant turning points for health plan members in their experience with the health care system. Many existing support models are struggling to adapt to an evolving care landscape as well as the challenges that families face in getting their care needs met across our complex health care system.

What this means to plan members and their caregivers is profound:

  1. High burden: Families, especially partners, are absorbing nearly 20 hours of unpaid care a week for loved ones with implications for their own health
  2. High intensity: Roughly 50% of caregivers over 65 are providing unpaid care for a spouse living with a significant health issue
  3. Lack of coordination: Aging adults with multiple chronic conditions visit an average of 14 different physicians annually
  4. Difficulty accessing health care in a timely manner: Access to health care is directly tied to member retention. Twenty-five percent of Wellthy members request assistance with access to care.

Burden, coupled with a lack of coordination and high stress, drives poor member experience — with nearly 60% of older adults saying they have an issue with their health insurance and one-quarter filing a grievance annually.

This webinar will look at how enhanced case management that addresses the burden, intensity, and coordination of care can make a meaningful difference in the lives of plan members and their families, reduce costs, and improve the overall health care experience.

Attendees Will Learn About

  • New research and data that shows that without better holistic support, we see poorer health for patients and their caregivers and higher costs for health systems — especially when it comes to medical conditions like cancer, dementia, or palliative care
  • A four-pillar approach taken by Wellthy and SCAN Health that helps plan members and their caregivers 1) improve care adherence, 2) receive timely care coordination, 3) navigate long-term support and plan benefits; and 4) access ongoing monitoring and support


Ellen Rudy, PhD

Head of Population Health


Dr. Ellen Rudy serves as the Head of Population Health at Wellthy, driving our work to expand caregiving support among health plans, employers, and insurers, as well as measuring our impact on family caregivers. Ellen joined Wellthy from Papa, where she served as Vice President of Health and Social Impact with the responsibility to evaluate Papa’s impact on members’ quality of life, health…

Learn more about Ellen Rudy, PhD

Jill V. Selby

SVP, Product Development, Marketing & Market Expansion

SCAN Health Plan

Jill Selby is the Senior Vice President of Product Development, Marketing and Market Expansion. In her role, she is responsible for market expansion, geographic growth opportunities, and innovative development and implementation of SCAN’s core health products, including its Medicare Advantage HMO plans in SCAN’s service areas of California, Arizona, Nevada, and Texas. As SCAN’s marketing lead,…

Learn more about Jill V. Selby