Skip to Content
AHIP
webinars

Bridging the Physical and Digital Divide: Creating Meaningful Member Interactions

Dates:
Oct 7, 2025
Time:
1:00 pm EDT
Presented by Ash Wellness
Register Now Registration takes place at a third-party website.

About This Webinar

Member engagement is more challenging than ever. Health plan members' expectations are changing, and the rapid pace of innovation in at-home healthcare creates increased challenges to adapt. It's time to rethink how you connect with your members to create meaningful relationships, close care gaps, and improve outcomes.

In this webinar, leading healthcare experts will share their insights on evolving member expectations and the latest innovations in at-home health testing. You'll gain a fresh perspective on how payers can build lasting relationships with members by deploying new strategies.

Attendees Will Learn About

  • How payers can become true partners in healthcare by delivering unique value and bridging the digital and physical divide with tangible resources
  • The current landscape of at-home preventive care, including new innovations and collection devices
  • Strategies for creating meaningful member touch points beyond traditional gap closure, with unique use cases including annual wellness, women's health, precision medicine, and more

Presenters

Robyn Dietz

Head of Payor Growth

Ash Wellness

Robyn has been partnering with Health Plans for over 15 years, specifically focused on providing innovative solutions to drive member engagement. Robyn has worked across several provider organization focusing on Virtual Primary Care, Severe Mental Illness and now at-home screenings and early identification of illness. Robyn's role with Ash is to drive Health Plan growth and strategy to ensure…

Learn more about Robyn Dietz

Jack Hildick-Smith

Director of Operations

Ash Wellness

Jack serves as the Head of Operations at Ash, where he focuses on sourcing best in class lab and provider partners to deliverable scalable and efficient at-home healthcare programs for Ash clients. Having spent his career dedicated to public health, previously holding roles at the Centers for Disease Control and Prevention and Department of Public Health, Jack has extensive experience…

Learn more about Jack Hildick-Smith

Daphne Klausner

Consultant and Former SVP Government Markets

Independence Blue Cross

Daphne is a Strategic Advisor and Entrepreneurial Operating Executive focused on Medicare and other underserved populations. She is dedicated to designing accountable structures which leverage measurement for objective performance and has served leadership roles at national payers.

Learn more about Daphne Klausner

Julie Smith

Chief Growth Officer

Tango Health

Julie Smith is a Board Director, Senior Advisor, and Chief Growth Officer at Tango Health with a broad range of industry, government, and consulting experience. She has proven strategic planning, business growth, profit and loss maximization, operational assessment/management, and regulatory experience. Julie has managed multi-billion dollar business segments for national Payers, delivering…

Learn more about Julie Smith