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Empowering Modern Health Care Consumers: Insights from the 2024 Survey

May 30, 2024
2:00 pm EDT
Presented by Healthedge
Register Now Registration takes place at a third-party website.

About This Webinar

HealthEdge recently conducted a national survey of nearly 3,500 health care consumers to better understand challenges to receiving care. From navigating a complex health care system, to evolving consumer expectations, now is a critical time for health insurance plans to outline a path to meeting consumers where they are. Join HealthEdge as we reveal consumer survey research findings related to emerging trends in satisfaction, engagement, and more.

As health care complexity continues to grow and consumer needs evolve, health insurance plans must stay vigilant in meeting consumers where they are. This session will describe the trends around consumer barriers to care and describe stated consumer health care needs and preferences. By using a member-centric approach, health care providers can help to empower consumers to take an active role in managing their care.

Attendees Will Learn About

  • Health care consumers’ barriers to care
  • Health care consumer needs and preferences
  • How to meet consumers where they are on their health care journey


Susan Beaton, RN, BSN, CPN, CPC

Vice President, Health Plan Strategy

HealthEdge - Wellframe

Susan is an innovative and collaborative healthcare industry executive with a passion for engaging consumers outside the four walls of health care. She offers over 30 years of experience as a clinical nurse leader and health plan executive, coming to Wellframe from Blue Cross Blue Shield Nebraska where she was VP of Care Management, Provider Services and Risk. Susan’s direct experience in the…

Learn more about Susan Beaton, RN, BSN, CPN, CPC

Norine Howard, BSN, MSN

Senior Digital Adoption Partner

HealthEdge - Wellframe

Norine is currently a Senior Digital Adoption Partner at Wellframe, assisting customers with the implementation and reassessment processes of digital care management. Key focus areas of her position include workflow discussions/development, reviewing progress to organization/ team and individual goals and facilitating workshops/meetings for leaders on change management skillsets to guide teams…

Learn more about Norine Howard, BSN, MSN