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Mastering GenAI to Enhance Your Back Office & Clinical Operations

Jun 6, 2024
2:00 pm EDT
Presented by Sagility – An AHIP Select Member
Register Now Registration takes place at a third-party website.

About This Webinar

Over the past year, Sagility has been working to integrate GenAI tools into all of our front- and back-office BPaaS offerings. While the customer facing aspects of GenAI use have been getting a lot of attention, we have found a number of use cases where GenAI tools can help in the back-office work done for health plans. We will look at our use of GenAI in medical record and call transcript comprehension, automated pre-authorization rules navigation, and contract and care guidelines ingestion. The combination of the capabilities of LLMs with our integrated solutions allows Sagility to move beyond proof of concept right into usable technologies. Attendees will learn how to bring in end to end insights to enhance care for health plan member by using GenAI for various functions.

The Sagility team will highlight the clinical and non-clinical use of GenAI. We will outline the general uses of LLMs for front- and back-office use and demonstrate how we use these tools to streamline the processing of medical records, summarizing call transcripts, interpreting provider contracts and care guidelines, and how we pair a LLM model with a Rules Engine to automate substantial parts of the pre-authorization process. We will explain the technology and demonstrate the usage of our tools in context.

Attendees Will Learn About

  • Using LLMs/GenAI systems in non-customer-facing use cases
  • Pairing LLMs/GenAI systems with existing data collection systems to create efficiencies
  • How Sagility is using these tools today to streamline our client operations


Donald R. Searing, PhD

Vice President, Product & Engineering

Sagility Technologies

Dr. Searing is an experienced innovator, communicator, and thought leader in health care technology who has been designing and implementing products and systems in diverse fields such as utilities, health insurance, engineering design, and machine ethics. His unique background in systems engineering gives him a broad-based holistic problem-solving and design approach, and his open,…

Learn more about Donald R. Searing, PhD

Krithika Srivats, MSOTR

Sr. Vice President, Clinical Practice and Products


Krithika Srivats, Senior Vice President of Clinical Practice and Products, is a thought leader in the health care industry, supporting innovation in care delivery. She has more than 25 years’ experience supporting patient care, establishing centers of excellence across the globe in the research and care of people with Alzheimer’s disease and dementia. She also has vast…

Learn more about Krithika Srivats, MSOTR