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webinars

Transform, Don't Patch: Go Beyond Agentic AI to Orchestrated AI

Dates:
Sep 19, 2025
Time:
12:00 pm EDT
Presented by Zyter
Register Now Registration takes place at a third-party website.

About This Webinar

The health care AI hype has shifted to agentic AI. But will agentic AI solutions solve the problems they supposedly address? Simply automating broken or siloed processes doesn't unbreak or unsilo them. Unfortunately, most AI agents live inside single platforms, so they can't orchestrate cross-system logic, decisions, or workflows. Automating just process steps, but not full workflows, leaves health plans far short of achieving meaningful transformation with AI. There are some "Big Tech" AI orchestration solutions available, but they lack the complexity and clinical/business understanding that health plans especially need.

Join health plan industry experts to hear how health plans across the US are wrestling with these issues, and how AI orchestration is the key to achieving the transformative outcomes health plans seek from AI. We'll share "before-and-after" case studies showing how plans can achieve meaningful ROI by shifting focus from automating individual steps with AI to transforming process-wide outcomes, especially for population health management.

Attendees Will Learn

  • What senior executives at health plans across the country are saying about AI, and how current approaches won't solve their core problems
  • The difference between agentic AI and orchestrated AI, and why agentic AI isn't enough
  • How orchestrated AI agents, combined with intelligent process redesign, enables health plans to rewire processes to drive meaningful cost savings and better, faster health outcomes

Presenters

Thom Bales

Principal, US Health Sector Lead

PwC

Thom currently leads PwC's Health Services Sector and San Francisco Strategy& teams. He has 20+ years in consulting with PwC Strategy& (formerly Booz & Company) focused on health operations, technology strategy and transformation. Other past experience includes strategy setting and financial analysis in financial services, automotive, consumer products, chemicals and energy. He…

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Sundar Subramanian

CEO

Zyter|TruCare

Sundar Subramanian is CEO at Zyter|TruCare. He previously spent over 16 years at PwC, where he led the Strategy& consulting business and the Enterprise Strategy, Value, and Digital Transformation practice, advising Fortune 500 companies on growth strategy, AI-enabled transformation, and operating model redesign. Prior to PwC, he led the Healthcare Services vertical and the Medicaid and…

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Sruthi Madhavan

VP, Strategy & Transformation

Zyter|TruCare

Sruthi Madhavan is VP of Strategy & Transformation at Zyter|TruCare, where she leads enterprise-wide initiatives with C-suite executives to reimagine care models, optimize core workflows, and enable AI-powered transformation at scale. Before joining Zyter|TruCare, Sruthi was a Director at Strategy& (PwC), advising national and regional health plans on growth strategy, M&A…

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