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Transforming Health Payers with AI Innovations in Contact Centers

Aug 27, 2024
3:00 pm EDT
Presented by Accenture – An AHIP Select Sponsor
Register Now Registration takes place at a third-party website.

About This Webinar

As the health care landscape becomes more complex, consumers expect more access to personalized services. Leading with reinvention is fundamental to pioneering change and unlocking untapped potential and innovation.

This session will highlight practical AI applications with agent assist, from automating routine tasks to complex decision-making processes that can revolutionize care and operational efficiency in contact centers. We will also provide real-world examples of AI-driven innovations, such as streamlined administrative processes and enhanced customer service interactions.

Attendees Will Learn About

  • How agent assist is making healthcare more accessible, personalized, and efficient
  • The evolution from basic machine learning to the sophisticated use of large language models
  • How agent assist is reshaping job roles, enhancing productivity, and allowing healthcare professionals to focus on higher-value tasks
  • The ethical considerations and best practices for implementing agent assist


Randy Carter

Managing Director, Accenture Song


Randy Carter is a seasoned Consulting Partner with a wealth of experience in driving revenue growth and optimizing costs for Fortune 500 companies. Mr. Carter has a proven track record of delivering successful engagements across a variety of industries. His expertise in strategic planning, business development, and team leadership has led to long-term client relationships and significant…

Learn more about Randy Carter

Robert J. Murphy, MBA, MHS

Managing Director, Health and Public Service, NA Payer Practice Lead


Learn more about Robert J. Murphy, MBA, MHS