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Unify Member Operations and Engagement to Improve Experience and Performance

Jun 18, 2024
2:00 pm EDT
Presented by Softheon – An AHIP Select Member
Register Now Registration takes place at a third-party website.

About This Webinar

Despite years and billions of dollars invested in digital transformation, health insurance plans continue to struggle with siloed data and business processes, limiting operational effectiveness, insights into member behavior, and poor customer experiences.

In this webinar, attendees will learn about technology trends that unify shopping, enrollment, premium billing and payments, utilization, claims and other performance and experience data. Health plan leaders will walk away with both a deeper cross-functional understanding of the value of, tips for, and pitfalls of, integrating member, clinical and other health plan data, and practical strategies to leverage that unified data to improve member experiences and health plan operations.

Attendees Will Learn About

  • How different data can support customer experience needs
  • How those data siloes can be bridged
  • Translating unified data views into improved customer experience outcomes


Kevin Deutsch

GM & SVP, Commercial Cloud


Kevin is responsible for Softheon’s Health Plan Cloud. From operations, product development, customer satisfaction to growth, Kevin works with issuers across the country to support their goals.  Previously serving in Client Success, Kevin has developed significant industry experience through some of Softheon’s largest implementations and client relationship management. He received a dual…

Learn more about Kevin Deutsch