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New Survey: Americans Value the Convenience and Simplicity of Telehealth for Their Care

Press Release

Published Dec 1, 2022 • by AHIP

WASHINGTON, D.C. – (December 1, 2022) – Every day, telehealth delivers convenient access to affordable, high-quality care to help meet the nation’s growing demand for health care services. Today, AHIP released a new survey fielded by NORC at the University of Chicago which illustrates how Americans think and feel about telehealth. According to the survey, respondents said using telehealth is more convenient than in-person appointments and makes it easier to seek out health care when needed. An overwhelming majority of respondents also said that Congress should make permanent certain provisions that allow for coverage of telehealth services before paying their full deductible.

“Patients and providers accept – and often prefer – digital technologies as an essential part of health care delivery,” said Jeanette Thornton, Executive Vice President of Policy and Strategy at AHIP. “Telehealth can be just as effective as in-person care for many conditions and allows patients to receive more services ‘where they are.’ That’s why health insurance providers are committed to strengthening and improving both access and use for the millions of Americans who use telehealth for their health care needs.”

NORC surveyed 1000 Americans on the AmeriSpeak® panel, 498 of whom have employer-provided or individual market coverage (commercially insured), about their telehealth use within the past year. Among the commercially insured who completed the survey, 40% used telehealth within the past year. Key findings include:

  • The majority of respondents said they use telehealth because it is more convenient than an in-person appointment (69%).
  • Nearly 4 in 5 (78%) said telehealth made it easier for them to seek out health care when they need it.
  • A strong majority - 85% - said there are an adequate number of medical providers available to them via telehealth for the health needs they have.
  • More than half - 53% - used telehealth between 2 and 5 times over the past year.
  • Nearly 3 in 4 (73%) said Congress should make permanent the provisions that allowed for coverage of telehealth services before paying their full deductible.

As health professionals and policymakers addressed the COVID-19 pandemic, federal and state governments permitted several temporary waivers and flexibilities that expanded the use of telehealth. These waivers helped ensure that patients had access to care, even as health system capacity was strained, and providers struggled to meet patient needs. These new flexibilities resulted in improvements for both providers and patients. Health insurance providers encourage policymakers at the federal and state levels to make telehealth design flexibilities permanent to allow for the continued convenience, access, and value they provide for Americans.

The survey was fielded in October 2022 by NORC at the University of Chicago on behalf of AHIP. AmeriSpeak® Omnibus is a multi-client, quantitative survey instrument designed to collect data and deliver valuable insights quickly and affordably. The Omnibus survey is conducted bi-weekly among a national representative sample of 1000 adults aged 18 or older.

Click here to view the survey findings.

About AmeriSpeak®

Funded and operated by NORC at the University of Chicago, AmeriSpeak® is a probability-based panel designed to be representative of the US household population. Randomly selected US households are sampled using area probability and address-based sampling, with a known, non-zero probability of selection from the NORC National Sample Frame. These sampled households are then contacted by US mail, telephone, and field interviewers (face to face). The panel provides sample coverage of approximately 97% of the U.S. household population. Those excluded from the sample include people with P.O. Box only addresses, some addresses not listed in the USPS Delivery Sequence File, and some newly constructed dwellings. While most AmeriSpeak households participate in surveys by web, non-internet households can participate in AmeriSpeak surveys by telephone. Households without conventional internet access but having web access via smartphones are allowed to participate in AmeriSpeak surveys by web. AmeriSpeak panelists participate in NORC studies or studies conducted by NORC on behalf of governmental agencies, academic researchers, and media and commercial organizations. For more information, email or visit

About NORC at the University of Chicago

NORC at the University of Chicago conducts research and analysis that decision-makers trust. As a nonpartisan research organization and a pioneer in measuring and understanding the world, NORC has studied almost every aspect of the human experience and every major news event for more than eight decades. Today, NORC partners with government, corporate, and nonprofit clients around the world to provide the objectivity and expertise necessary to inform the critical decisions facing society.

About AHIP

AHIP is the national association whose members provide health care coverage, services, and solutions to hundreds of millions of Americans every day. We are committed to market-based solutions and public-private partnerships that make health care better and coverage more affordable and accessible for everyone. Visit to learn how working together, we are Guiding Greater Health.