About This Webinar
Does anyone love their health insurer? We surveyed 3,375 consumers to find out. What we uncovered may surprise you.
Health care trailed all other industries when it came to customer experience (CX) satisfaction and word-of-mouth promotion, while customer service was one of the main drivers of customer attrition. Without greater brand loyalty in an increasingly competitive marketplace, the healthcare industry is at risk of brand breakups.
Join health care and loyalty leaders from Concentrix for an engaging webinar where we'll unravel the secrets behind loyalty for health care payers.
Attendees Will Learn About
How forward-thinking leaders have successfully translated and implemented lessons learned from successful loyalty programs, such as:
- How to elevate customer-centricity to ensure that the needs and preferences of your members are front and center
- Ways to develop and embed deep insights about your members, enabling targeted and personalized experiences
- Why engaging members across multiple touchpoints for a cohesive and tailored experience is an essential ingredient to better CX
- How to embrace human-centered design principles and place the customer at the heart of every decision