About This Webinar
Today’s consumers can order food with a tap and video chat with friends worldwide. Meanwhile, asking a question about health care coverage can feel like a trip back in time. Between exhaustive websites and scroll-worthy phone number lists, the pursuit of answers often means entering a world of menu trees, transfer roulette, and long wait times.
What if, instead, members could access everything they need — 24x7x365, via phone or chat —because one comprehensive member profile makes interactions more personalized and efficient? Where both virtual and live agents greet them with a knowing hello, anticipate needs, and provide effective and efficient service within personalized interactions?
Join us as Microsoft's subject matter experts discuss how centralized call centers, unified member information, consolidated agent tools, and smart automation can simplify operations, make patients happier, and help the staff do their best.
Attendees Will Understand How to
- Unify their organization’s points of contact for members
- Ease the call center agent burden and improve their performance
- Deliver personalized member and patient experiences with AI-powered technology
