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The Power of One in Tech-Driven Member Engagement

Dec 18, 2023
2:00 pm EST
Presented by Nuance, a Microsoft Company
Register Now Registration takes place at a third-party website.

About This Webinar

Today’s consumers can order food with a tap and video chat with friends worldwide. Meanwhile, asking a question about health care coverage can feel like a trip back in time. Between exhaustive websites and scroll-worthy phone number lists, the pursuit of answers often means entering a world of menu trees, transfer roulette, and long wait times.

What if, instead, members could access everything they need — 24x7x365, via phone or chat — within a direct, personalized interaction? Where both virtual and live agents greet patients with a knowing hello, anticipate needs, and provide effective and efficient service?

Join us as Microsoft's subject matter experts discuss how centralized call centers, unified member information, consolidated agent tools, and smart automation can simplify operations, make patients happier, and help the staff do their best.

Attendees Will Understand How to

  • Unify their organization’s points of contact for members
  • Ease the call center agent burden and improve their performance
  • Deliver personalized member and patient experiences with AI-powered technology


Anna Elm

Regional Vice President, Patient Engagement Solutions


An accomplished leader with a strong clinical background, Annalhees Elm is Nuance's, a Microsoft Company, Region Vice President over Patient Engagement. While managing a portfolio of strategic, innovative solutions, Ms. Elm has consistently exceeded sales targets and professional goals by effectively entering new markets, connecting with critical players, and forming lasting relationships that…

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Ellary Rose

Healthcare Global Black Belt for US, Canada and Latin America


Ellary provides healthcare subject matter expertise and leads our Payer & Provider strategy for Microsoft’s CRM, Dynamics 365, in the Americas. She works with clients on use cases that a CRM is enabling in concert with the EMR including: patient acquisition/retention/loyalty, patient access/service (call center), grateful donor engagement, physician referral and relationship management,…

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Karen Pearce

Healthcare Business Transformation Consultant


Karen brings two decades of demonstrated success in leadership roles spanning healthcare provider operations, product development, and consulting. Most recently Karen led the enterprise strategy for patient access operations and technology at Providence Health System, and the transformation of those strategies to actionable and scalable solutions across the large multi-state and diverse…

Learn more about Karen Pearce