At a Glance
- Students have up to 90 days to complete course
- Counts toward HCSA professional designation
- Flexible, self-paced online format
- Mobile-friendly
- Technical support available by phone or email
What You’ll Learn
- How to create a customer-driven organization
- Time-tested strategies for improving relationships with customers, including how to address the most common customer complaints
- How effectively manage and tap into the skills of today’s multi-generational workforce
- The accreditation process and how it relates to customer service
- Leadership qualities and the roles of effective leaders
- New methods for monitoring problem areas
- New tools for analyzing business service cycles
- Smart tactics for more effective communication
- How to remove the barriers to outstanding service
Who Should Take This Course
- Account managers
- Business solutions specialists
- Call center employees
- Consumer and customer advocates
- Customer service representatives
- Eligibility business analysts
- Managers
- Technical advisors
For even greater ROI, contact our experts at TrainingSolutions@ahip.org or call the Support Team at 866.234.6909. We can create a custom blend of courses, test prep classes, and group sessions that make the most sense for you and your budget.
Interested in getting the AHIP member rate for this course? Learn about becoming an Individual Member and sign up here!
