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Healthcare Customer Service Associate (HCSA) Designation

Is it possible to put a value on high quality customer service? Yes! In today’s consumer-centric environment, no one can afford to ignore the role customer service plays in growing a business. When you earn your Healthcare Customer Service Associate (HCSA) designation, you’ll demonstrate that you have a strong commitment to creating a corporate culture that puts the customer first.

Required Courses: Fundamentals of Health Insurance, Part A (Basics of Health Insurance); Fundamentals of Health Insurance, Part B (Basics of Company Operations); Customer Service Strategies for the Health Care Environment

Elective Courses: Long-Term Care Professional (LTCP)—Combined Course; Long-Term Care, Part I (Needs and Options); Fraud, Part I (Introduction); Disability, Part I (Primer); (1 elective required)

Enrollment

Enrollment takes place at a third-party website. When you arrive, log in or create an account and browse our online catalog.

Contact AHIP With Questions: 866.234.6909; Support@AHIPInsuranceEducation.org

Healthcare Customer Service Associate (HCSA) Designation

Is it possible to put a value on high quality customer service? Yes! In today’s consumer-centric environment, no one can afford to ignore the role customer service plays in growing a business. When you earn your Healthcare Customer Service Associate (HCSA) designation, you’ll demonstrate that you have a strong commitment to creating a corporate culture that puts the customer first.

Required Courses: Fundamentals of Health Insurance, Part A (Basics of Health Insurance); Fundamentals of Health Insurance, Part B (Basics of Company Operations); Customer Service Strategies for the Health Care Environment

Elective Courses: Long-Term Care Professional (LTCP)—Combined Course; Long-Term Care, Part I (Needs and Options); Fraud, Part I (Introduction); Disability, Part I (Primer); (1 elective required)

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