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FHIR: Turning Interoperability into a Competitive Advantage and Delivering a Better Consumer Experience

Oct 4, 2023
2:00 pm EDT
Presented by Concentrix
Register Now Registration takes place at a third-party website.

About This Webinar

Many health insurance companies see Fast Healthcare Interoperability Resources (FHIR) as an industry standard to be matched. To truly harness the power of interoperability, organizations must go beyond checking the box on FHIR compliance and explore strategies that can turn it into a competitive advantage.

Join healthcare leaders from Concentrix as we share insights on how FHIR can be leveraged to reimagine the consumer experience, enable richer access to consumer health data via a host of secure, self-service apps and digital tools, and deliver the patient-centric model of care that members are increasingly demanding from their health plans.

Attendees Will Learn About

  • Seamlessly integrating data from multiple sources and streams, empowering you to unlock valuable insights and drive informed decision-making
  • Ensuring data privacy and compliance and positioning your healthcare data to be secure, harmonized, and accessible
  • Empowering seamless integration and connectivity across your healthcare systems with the latest advancements in API technologies
  • Leveraging next-gen customer journey analytics solutions to combine online, offline and healthcare data to garner a more complete view of consumer engagement


Jeff Shipley

VP, Strategic Accounts - Healthcare


Jeff is a proven change agent and trusted advisor with experience in all aspects of information technology and executive leadership in healthcare insurance. Vast experience with technology platforms, CX/UX, data analytics, interoperability, vendor relations, cybersecurity, customer service, claims processing, marketing, and an in-depth understanding of emerging technologies. As a former Chief…

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Jeff Cram

Senior Vice President, Healthcare


Jeff leads customer experience and digital teams at Concentrix with a focus on healthcare and consumer led digital transformation. He has worked in digital for the past 20 years with a passion for helping clients develop more integrated human experiences. When not thinking about next generation digital experiences, Jeff roots for his beloved Red Sox from his home base in Boston.

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Stephanie Cohen

Senior Principal, Integrated Loyalty Solutions


Stephanie has more than 20 years of experience developing and implementing strategies to improve customer loyalty, engagement and CLV. As a health care and loyalty strategist, she has worked with and for health care plans to support profitable member engagement. Previously at Aetna, she led Consumer Initiatives, developing and implementing member-centric strategies to improve health plan…

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Ham Pasupuleti

Vice President – Healthcare

Concentrix Catalyst

Ham leads the Healthcare Solutions practice at Concentrix Catalyst. He brings 35 years of progressive technology enabled business solutions experience across multiple industry verticals, with 21 years specifically in Healthcare. He has experience working with Payers, Providers, Life Sciences, Consumer Health, Government, and allied healthcare service providers of all sizes. Ham’s healthcare…

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