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Satisfying Your Members as Consumers: What Matters Most Today

Aug 10, 2023
2:00 pm EDT
Presented by Healthedge
Register Now Registration takes place at a third-party website.

About This Webinar

HealthEdge recently completed a nationwide research study of nearly 3,000 health care consumers to help payers better understand what members care most about today. With consumer expectations shifting in our post-pandemic society and competition in the payer landscape becoming increasingly complex, now is a critical time for health insurance providers to ensure they are equipped with the right technology and insights to address the new and emerging needs of their members.

Join HealthEdge as we reveal the consumer research results pertaining to your members across different lines of business and facilitate an interactive discussion of the emerging trends. The presentation will provide both an industry and clinical perspective on how health plans can leverage results from this research as well as technology to improve member satisfaction and remain competitive in today’s evolving market.

Attendees Will Learn About

  • The current state of member satisfaction nationwide and what this means for health insurance providers
  • What payers and care managers can do to improve member satisfaction results
  • Members’ overall perceptions of the health care ecosystem and who they trust
  • Practical guidance on how payers can better align with current and future member expectations to improve outcomes and remain competitive


Christine Davis

Senior Vice President, Marketing


Christine Davis is the Senior Vice President of Marketing at HealthEdge. She is an accomplished marketing executive with significant knowledge of the Payer, Provider, and PBM healthcare industry segments. Her career experience includes work at both Fortune 50 healthcare technology companies, and private equity SaaS and artificial intelligence organizations. Christine has led multiple Strategic…

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Jennie Giuliany, RN

Lead Clinician, Client Management, GuidingCare


Jennie Giuliany is a subject matter expert with more than 25 years of experience across the health care industry. She began her career leading help desk operations and software training at a large health system, and then transitioned to Managed Care, garnering experience with Claims, Utilization Management, and Health Plan Processes. After obtaining her nursing degree and working in Pediatric…

Learn more about Jennie Giuliany, RN

Rachel Krasnow, MBA

Senior Product Marketing Manager, GuidingCare


Rachel Krasnow serves as the senior product marketing manager for HealthEdge’s care management suite of solutions called GuidingCare. In her role, she is responsible for ensuring that the rapidly evolving health insurance market understands the value GuidingCare solutions deliver, as well as representing the voice of the market to theGuidingCare product teams. Rachel is a seasoned business…

Learn more about Rachel Krasnow, MBA