Consumer Experience & Digital Health Forum

  • December 10 – 12, 2019
  • Chicago, IL
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Chicago, IL

Where Health Care Gets Better

When consumers have better health care experiences, it’s better for everyone. AHIP’s Consumer Experience & Digital Health Forum is where you’ll get even better at identifying the best solutions for your toughest challenges. Better at improving outcomes, containing costs, managing growth, and streamlining processes.

You’ll engage with experts, innovators, and visionaries who arrive with solutions that are already transforming how health care works. No wonder thousands of professionals return to #AHIPcx year after year! It’s where health care gets better.

Who should attend?

The conference is ideal for marketing/communications/branding, digital, product development, innovation, business strategy, customer service, wellness, technology, and telehealth teams.

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CX and Digital Health Forum 2019

Planning is underway for this year’s program, including our Call for Innovations

Key Themes and Topics You’ll find This Year Include:

Next-Generation Consumer Experience & Branding

Sessions in this track will enhance your marketing and branding strategies to expand their reach, build brand loyalty and trust with consumers. They will also discuss how content marketing, preference management, social commerce and new technologies can demonstrate ROI, better engage consumers and improve your efforts.

Data, Analytics and Actionable Intelligence

Sessions in this track will explore how health plans are using advanced data analytics and business intelligence to drive objective improvements in clinical and quality outcomes, care management, and financial performance. Topics will include how integrated systems can facilitate data flow across silos and enable personalized experiences.

Technology, Tools, and Strategies for Connected and Collaborative Care

Sessions in this track will expound on innovative e-health tools and initiatives that enable patient-centric care, promote consumer decision-making with provider transparency tools, improve medication adherence, and enhance health and wellness. They will also discuss new technologies and analytic tools that are helping to measure health outcomes and track population health initiatives.

Industry Transformation, Disruption and Product Innovation

Sessions in this track will cover how new business models and digital initiatives can serve as a catalyst to organizational transformation and product innovation, while enabling more efficient automation, lower health care costs, better decision making, and stronger connectivity with consumers.

Soon we’ll have the full list of general sessions and speakers. In the meantime, take a look at some of last year’s highlights.

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