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Consumer Experience & Digital Health Forum

  • December 10 – 11, 2019
  • Chicago, IL
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Chicago, IL

Where Health Care Gets Better

When consumers have better health care experiences, it’s better for everyone. AHIP’s Consumer Experience & Digital Health Forum is where you’ll get even better at identifying the best solutions for your toughest challenges. Better at improving outcomes, containing costs, managing growth, and streamlining processes.

You’ll engage with experts, innovators, and visionaries who arrive with solutions that are already transforming how health care works. No wonder thousands of professionals return to #AHIPcx year after year! It’s where health care gets better.

Who should attend?

The conference is ideal for marketing/communications/branding, digital, product development, innovation, business strategy, customer service, wellness, technology, and telehealth teams.

Save hundreds when you register by October 31.

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December 10
7:30 am - 5:45 pm
Registration and Information Desk Open
Registration and Information Desk will be Open on Monday, December 9 from 3:00 pm – 5:00 pm
8:30 am - 8:45 am
Welcome
8:45 am - 9:45 am
General Session
Health Care Data Liberation: Where Do We Go from Here?
9:45 am - 10:45 am
General Session
Health Data Transparency in the Public Domain: Consumer Risks vs Rewards
10:45 am - 11:00 am
Coffee Break
11:00 am - 11:45 am
Concurrent Sessions
Next-Generation Consumer Experience & Branding

Conversational Analytics: Connecting Customer Experience Strategies to Front Line Performance

Technologies & Business Solutions

Outlook 2020: Top Ten Challenges, Issues and Opportunities as Identified by Health Care Executives

11:45 am - 1:00 pm
Lunch in the Exhibit Hall
1:00 pm - 1:45 pm
General Session
Using Data-Driven Innovation to Transform Care Delivery and Improve Patient Outcomes
1:45 pm - 1:55 pm
Transition Break
1:55 pm - 2:40 pm
Concurrent Sessions
Next-Generation Consumer Experience & Branding

Enhance Customer Service with AI, Natural Language Processing

2:40 pm - 3:15 pm
Dessert in the Exhibit Hall
3:15 pm - 4:00 pm
Concurrent Sessions
Next-Generation Consumer Experience & Branding

Creating Impactful Member Enrollment Correspondence

Industry Transformation, Disruption & Product Innovation

Using Innovation to Build Empathy

4:00 pm - 4:10 pm
Transition Break
4:10 pm - 4:55 pm
Concurrent Sessions
Technology, Tools & Strategies for Collaborative Care

Managing Chronic Conditions: The Power of Technology, Member-Reported Outcomes and Provider Relationships

5:00 pm - 5:45 pm
General Session
The Art of Vision in Health Care
5:45 pm - 6:45 pm
Reception in the Exhibit Hall
December 11
8:00 am - 5:30 pm
Registration and Information Desk Open
8:30 am - 9:15 am
General Session
AI and the Future of Digital Health
9:15 am - 10:15 am
General Session
What Role Should Physicians Play in Health Care’s Move Toward Transparency
10:15 am - 11:45 am
General Session
PeerCONNECT Live
11:45 am - 1:00 pm
Lunch in the Exhibit Hall
1:00 pm - 1:45 pm
Concurrent Sessions
Industry Transformation, Disruption & Product Innovation

Personalizing Community Referrals to Improve Health, Support Whole Person Care

Technology, Tools & Strategies for Collaborative Care

Meeting Consumers Where They Are: Expanding Care Paths

1:45 pm - 1:55 pm
Transition Break
1:55 pm - 2:40 pm
Concurrent Sessions
Data Analytics & Actionable Intelligence

Making AI Actionable in a Health Plan Environment

2:40 pm - 2:55 pm
Coffee Break
2:55 pm - 3:40 pm
Concurrent Sessions
Technology, Tools & Strategies for Collaborative Care

Human or Robot? The Non-Binary Future of Digital Coaching

3:45 pm - 4:45 pm
General Session
Reimagining Health Care
4:45 pm - 5:45 pm
Reception in the Exhibit Hall
5:45 pm - 5:45 pm
AHIP’s 2019 Consumer Experience & Digital Health Forum Adjourns
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Join Us in Chicago

Swissotel Chicago
323 Wacker Drive, Chicago, IL 60601

Chicago was recently dubbed “the ultimate hub of innovation” and is one of the highest-ranked tech hubs in the world, with a higher ROI than that of Silicon Valley. With 13,854 tech companies, our tech workforce is more than 130,000 jobs strong. Chicago is also home to around 2,500 start-ups and the legendary incubator 1871, ranked 1st in the United States on the UBI Global list of Top University Affiliated Businesses. With the critical infrastructure in place, Chicago welcomes you to come get inspired or discover something you never knew before.

Book Your Hotel Room Today

Swissotel Chicago
323 Wacker Drive
Chicago, IL  60601
312.565.0565 or 1.866.840.8096, reference AHIP or America’s Health Insurance Plans.

Rate Information

To receive the AHIP-negotiated rates you must register first for the AHIP Consumer Experience & Digital Health Forum.

The AHIP group rate is $199.00 for Classic Single or Double and sales tax is 17.4% per room, per night.

Other upgraded room options are:

Classic King or Double or Accessible​ – $199.00

Riverview King or Double or Accessible​ – $239.00

Lakeview King or Double or Accessible​ – $249.00

Reservation deadline is Monday, November 18, 2019 or when the room block is sold out.

Once your registration has been confirmed, you will receive a registration confirmation email with details on to make your room reservation using the hotel’s online booking system. Reservation deadline is Monday, November 18, 2019 or when the room block is sold out (whichever comes first).

Reservations are made on a first-come, first-served basis and the contracted rate is available to AHIP conference attendees only. This is a guideline and not a guarantee of availability

Hotel Cancellation Policy

All room reservations must be accompanied by a first and last night’s room deposit guaranteed with a major credit card.

If a reservation is cancelled on or before Sunday, November 17, 2019 the deposit will be refunded. If a reservation is cancelled within twenty-one (21) to fourteen (14) days prior to arrival (November 18-November 24, 2019), the individual will forfeit the deposit of the first and last night’s stay.  If a reservation is cancelled within thirteen (13) days prior to arrival (November 25, 2019), the individual will be charged the entire length of stay.

Travel Information

Area Airports

There are two (2) airports in Chicago, IL that you can utilize:

  • O’Hare International Airport (ORD).
    • Distance from hotel: 17 miles
    • Drive time: 35 – 50 mins
  • Chicago Midway International Airport (MDW)
    • Distance from hotel: 12.5 miles 
    • Drive time: 25-35 mins 

Airports Shuttles

There are a few Shared Ride shuttles that service Midway International and O’Hare International Airports. Shared ride service is available to those who wish to share a ride and pay a flat rate to certain destinations if multiple parties are available for the trip.

GO Airport Express (https://www.airportexpress.com, 1-888-284-3826) services both O’Hare and Midway Airports for Shared ride service:

  • Shared ride fares from Midway to Downtown ($22.00– $28.00 per person)
  • Shared ride fares from O’Hare to Downtown ($28.00-$35.00 per person)

Taxis

For current fare information, please check the City of Chicago taxi passenger information website

  • Taxis from Midway International Airport to downtown Chicago ($35.00 – $40.00)
  • Taxis from O’Hare International Airport to downtown Chicago ($30.00-$40.00

sales tax is 17.4% per room, per night

Find the right path to the customers you need to reach

Welcome to AHIP’s Sponsor Resource Center. 

Exhibitor Information

Event Attendees Information

Media Information

SELECT LEVEL

3M Logo
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Accenture – An AHIP Select Sponsor Logo
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Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

American Well Logo
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American Well is a telehealth platform in the United States and globally.

Burgess – An AHIP Select Sponsor Logo
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Burgess helps leading American health insurers and ACOs set a new standard in payment accountability.

CareCentrix – An AHIP Select Sponsor Logo
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CareCentrix drives savings, improved outcomes, and patient satisfaction

Change Healthcare Logo
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Best Buy Health – An AHIP Select Sponsor Logo
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Remote monitoring solution for high risk seniors, to lower PMPM costs

IBM Watson Health Logo
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IBM Watson Health aspires to improve lives and give hope by delivering innovation, through data and cognitive insights

Inovalon – An AHIP Select Sponsor Logo
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Driven by data, Inovalon identifies gaps in care, quality, data integrity, and financial performance

Mom’s Meals Nourishcare – An AHIP Select Logo
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Mom’s Meals is a leading national provider of refrigerated, home-delivered meals and nutrition services.

NTT DATA – An AHIP Select Sponsor Logo
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NTT DATA is an end-to-end service provider of IT and business solutions for healthcare.

Optum – An AHIP Select Sponsor Logo
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Optum combines technology, data and expertise to power modern health care.

Teladoc Health – An AHIP Select Member Logo
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Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution.

Validic – An AHIP Sponsor Logo
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Validic gives healthcare companies one mobile health API connection to access data from the best mHealth apps and devices.

Zipari – An AHIP Select Sponsor Logo
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The First and Only Consumer Experience Platform Built for Health Insurance

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