When consumers have better health care experiences, it’s better for everyone. AHIP’s Consumer Experience & Digital Health Forum is where you’ll get even better at identifying the best solutions for your toughest challenges. Better at improving outcomes, containing costs, managing growth, and streamlining processes.
You’ll engage with experts, innovators, and visionaries who arrive with solutions that are already transforming how health care works. No wonder thousands of professionals return to #AHIPcx year after year! It’s where health care gets better.
The conference is ideal for marketing/communications/branding, digital, product development, innovation, business strategy, customer service, wellness, technology, and telehealth teams.
This session will demonstrate how analytics technology provides a link from high-level consumer experience measures, down to coaching, development, and growth of front-line customer service professionals. The insights can be used to improve issue resolution results for front-line customer service and to develop consumer experience measurement strategies for an organization.
Join this session to learn how one health plan utilized a cross-functional approach to update member enrollment-related correspondence to improve member engagement and experience, drive member action and support the customer service team. Using simple language and standard templates, the enrollment-related letters were transformed into actionable, easy-to-understand correspondence. This session will highlight the processes used by the health insurance provider, the steps taken, changes made, and outcomes achieved.
Building a true sense of empathy for age-related health conditions is complex and requires a multi-layered approach. The challenge for payers and providers is to create a truly memorable experience that requires a low learning curve, can be delivered in a classroom or virtually, and can be deployed by a single individual at scale. In this session, learn how one health plan embraces innovation by using virtual reality technology to provide immersive insights into the emotional and physical challenges associated with aging. Speakers will discuss how and where the plan applies innovation, discuss the factors that are contributing to the early success of the program, highlight the challenges that were overcome along the way, and provide suggestions and tips for integrating innovation into your own organization.
Chronic health conditions can have highly volatile per capita costs, but they can be better managed through clinical interventions. These conditions, such as digestive or cardiac conditions, are symptomatic, chronic and likely to deteriorate rapidly, leading to complications and hospitalizations. In this session, attendees will learn how health plans have implemented digital solutions to gather member-reported outcomes, nudge members to get help when symptoms worsen, and ultimately control costs.
Experts believe medical care only accounts for 20 percent of a person’s overall health. The remaining 80 percent depends on things like housing stability, food security, safe relationships and reliable transportation. In this session, learn how payers are using highly personalized community referrals to connect members to community services that can assist them in addressing that 80 percent. Through case studies and stories, speakers will share how payers are using technology to screen members for needs that can be met in their community, match members with hyperlocal community services suited to their individual needs, and track if the services were accessed – giving members the power to care for themselves and improve their overall health and well-being.
With today’s technological advances, health insurance providers can understand key moments of influence by integrating digital experiences into the context of their members’ lives. In this session, speakers will discuss how they are delivering transactional convenience to meet patient expectations, as well as finding opportunities to delight members by engaging and guiding them as they look for channels of care. Speakers will also discuss their “test and learn” optimization approach for new digital care capabilities, which enables them to scale intelligently, while addressing consumer feedback and adjusting internal operational load.
Population health calls for scalable (i.e. digital) interventions. But purely digital interventions yield poor engagement. This session will explore a non-binary approach to digital interventions, where digital coaches support large panels using best in-class evidence-based interventions.
Chicago was recently dubbed “the ultimate hub of innovation” and is one of the highest-ranked tech hubs in the world, with a higher ROI than that of Silicon Valley. With 13,854 tech companies, our tech workforce is more than 130,000 jobs strong. Chicago is also home to around 2,500 start-ups and the legendary incubator 1871, ranked 1st in the United States on the UBI Global list of Top University Affiliated Businesses. With the critical infrastructure in place, Chicago welcomes you to come get inspired or discover something you never knew before.
323 Wacker Drive
Chicago, IL 60601
312.565.0565 or 1.866.840.8096, reference AHIP or America’s Health Insurance Plans.
The AHIP group rate is $199.00 for Classic Single or Double and sales tax is 17.4% per room, per night.
Other upgraded room options are:
Classic King or Double or Accessible – $199.00
Riverview King or Double or Accessible – $239.00
Lakeview King or Double or Accessible – $249.00
Reservation deadline is Monday, November 18, 2019 or when the room block is sold out.
Once your registration has been confirmed, you will receive a registration confirmation email with details on to make your room reservation using the hotel’s online booking system. Reservation deadline is Monday, November 18, 2019 or when the room block is sold out (whichever comes first).
Reservations are made on a first-come, first-served basis and the contracted rate is available to AHIP conference attendees only. This is a guideline and not a guarantee of availability
All room reservations must be accompanied by a first and last night’s room deposit guaranteed with a major credit card.
If a reservation is cancelled on or before Sunday, November 17, 2019 the deposit will be refunded. If a reservation is cancelled within twenty-one (21) to fourteen (14) days prior to arrival (November 18-November 24, 2019), the individual will forfeit the deposit of the first and last night’s stay. If a reservation is cancelled within thirteen (13) days prior to arrival (November 25, 2019), the individual will be charged the entire length of stay.
There are two (2) airports in Chicago, IL that you can utilize:
There are a few “Shared Ride” shuttles that service Midway International and O’Hare International Airports. Shared ride service is available to those who wish to share a ride and pay a flat rate to certain destinations if multiple parties are available for the trip.
GO Airport Express (https://www.airportexpress.com, 1-888-284-3826) services both O’Hare and Midway Airports for Shared ride service:
For current fare information, please check the City of Chicago taxi passenger information website
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
American Well is a telehealth platform in the United States and globally.
Burgess helps leading American health insurers and ACOs set a new standard in payment accountability.
CareCentrix drives savings, improved outcomes, and patient satisfaction
Remote monitoring solution for high risk seniors, to lower PMPM costs
IBM Watson Health aspires to improve lives and give hope by delivering innovation, through data and cognitive insights
Driven by data, Inovalon identifies gaps in care, quality, data integrity, and financial performance
Mom’s Meals is a leading national provider of refrigerated, home-delivered meals and nutrition services.
NTT DATA is an end-to-end service provider of IT and business solutions for healthcare.
Optum combines technology, data and expertise to power modern health care.
Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution.
Validic gives healthcare companies one mobile health API connection to access data from the best mHealth apps and devices.
The First and Only Consumer Experience Platform Built for Health Insurance