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Consumer Experience & Digital Health Forum

  • December 10 – 13, 2018
  • Nashville, TN
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Nashville, TN


Creating and Executing CX and Digital Health Programs that Deliver Results

Join health care innovators from around the country—whether in marketing and branding, strategic planning and business development, innovation, consumer experience and engagement, health information technology, data analytics, mobile and digital health, or other key areas—to advance your organization in a shared learning environment at AHIP’s Consumer Experience & Digital Health Forum.

Your Consumer Experience & Digital Health registration includes:

BIG IDEAS WITH BIG IMPACT

More than 7 hours of dynamic keynote sessions from recognized thought leaders from inside and outside of health care.  You’ll find sessions focused on empowering consumers; digital health to serve complex populations; the intersection of health care and innovation; life-saving technologies; and balancing the digital and human health experiences.

IDEA SHARING AND NETWORKING

Enjoy networking events that leverage the knowledge and experiences of 400+ health professionals from across the country. Don’t Miss:

The Consumer Experience & Digital Health Forum agenda was created to allow you extend your learning beyond sessions. With networking events woven throughout the program, including lunches, coffee breaks, evening receptions, and time in the exhibit hall, you’ll have the opportunity to hear what health plans across the country are doing to simplify health care for consumers.

Don’t Miss:

  • Power Up Lounge, Sponsored by Teladoc Health
  • Sunrise Yoga, Sponsored by Peerfit
  • Meet and Greet with Johnny Cupcakes.
  • Chris Dancy Book Signing – featuring his book “Don’t Unplug: How Technology Saved My Life and Can Save Yours Too

PeerCONNECT Live

New this year, this -up-your sleeves, “crowdsourcing” session will tackle your toughest health care challenges.

Participants will be split into groups by topic/challenge, and led by an industry thought leader. We’ll let the ideas fly. The session will end with each thought leader presenting their group’s top ideas to all conference attendees.

Submit your topics here.

A CUSTOMIZABLE LEARNING EXPERIENCE

Concurrent sessions focus on the biggest and most important topics facing our health care system.  Choose from over 48 concurrent sessions in four targeted learning tracks, including:

  • Next Generation CX, Customer Engagement and Branding
  • Data Analytics and Actionable Intelligence
  • Industry Transformation, Disruption and Product Innovation
  • Technologies and Tools for Connected and Collaborative Care

FREE POST CONFERENCE PRESENTATIONS ACCESS

Following the conference, attendees registered for the full conference will receive complimentary access to all concurrent session presentation slides.

If CX and Digital Health are your priorities, make it a priority to join us in Nashville. You’ll leave with big ideas and big results to make health care simpler for consumers.


In partnership with

For every two individuals from an AHIP Member Health Plan who registers and pays for the SAME PROGRAM, a third receives a FREE registration to the same program.

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December 10
3:00 pm - 5:00 pm
Registration and Information Desk Open
Level 1 Lobby
Level 1 Lobby
December 11
7:30 am - 5:30 pm
Registration and Information Desk Open
(Coffee and tea will be provided from 8:15 am - 9:15 am)
Level 1 Lobby
Level 1 Lobby
8:45 am - 9:00 am
Welcome
Room 101
9:00 am - 9:00 am
Conference Moderator
Room 101
9:00 am - 10:00 am
General Session
The Hidden Cost of Healthcare System Complexity
Room 101
10:00 am - 10:45 am
General Session
The Non-Obvious Future Of Health Care In A World Filled With Empowered Patients
Room 101
10:45 am - 11:35 am
General Session
Inspiring Customer Loyalty and Innovation
Room 101
11:35 am - 12:45 pm
Lunch in the Exhibit Hall
Room 104
Room 104
12:45 pm - 1:45 pm
General Session
Investing in Digital Health Solutions to Serve Complex Populations
Room 101
1:45 pm - 1:55 pm
Transition Break
1:55 pm - 2:40 pm
Concurrent Sessions
Next Generation CX, Customer Engagement & Branding

Consumerism and Digital Disruption: Lessons from USAA

Presented by Connecture, Inc.
Room 103
Room 103
Industry Disruption & Product Innovation

Finding Balance: Innovation. Technology. Engagement.

Room 105
Room 105
Tech & Tools for Collaborative Care

Loneliness Kills: A New Public Health Crisis (and What We Can Do About It)

Room 102
Room 102
Data Analytics & Actionable Intelligence

Transforming Data into Meaningful Insights

Presented by Cognizant
Room 106
Room 106
2:40 pm - 2:50 pm
Coffee and Transition Break
Room 101 and 104 Foyers
Room 101 and 104 Foyers
2:50 pm - 3:35 pm
Concurrent Sessions
Industry Disruption & Product Innovation

How Do Consumers Really Feel About Your Digital Experience?

Presented by HealthSparq
Room 105
Room 105
Next Generation CX, Customer Engagement & Branding

Stimulate Engagement and Long-term Loyalty through Innovative Benefit Design

Room 102
Room 102
Data Analytics & Actionable Intelligence

Using Data Analytics, Aligned Incentives and Personalized Care to Improve Medication Adherence

Room 106
Room 106
Tech & Tools for Collaborative Care

Virtual Care Takes Center Stage for Health Plans

Presented by Teladoc Health
Room 103
Room 103
3:35 pm - 3:45 pm
Coffee and Transition Break
Room 101 and 104 Foyers
Room 101 and 104 Foyers
3:45 pm - 4:30 pm
Concurrent Sessions
Data Analytics & Actionable Intelligence

Does Health Care Need a Digital Code of Ethics?

Room 106
Room 106
Next Generation CX, Customer Engagement & Branding

Empower Consumerism with an Informed Member Journey

Presented by Change Healthcare
Room 103
Room 103
Tech & Tools for Collaborative Care

Take Two Apps and Call Me in the Morning

Room 102
Room 102
Industry Disruption & Product Innovation

What Mobile -Enabled Clinical Expertise Could Mean For Your Members

Presented by 2nd.MD
Room 105
Room 105
4:30 pm - 4:40 pm
Transition Break
4:40 pm - 5:25 pm
Concurrent Sessions
Data Analytics & Actionable Intelligence

Advancing Consumer-Directed Exchange

Room 106
Room 106
Industry Disruption & Product Innovation

Deliver Efficiencies and Savings through Cost Transparency

Presented by HealthTrio
Room 105
Room 105
Tech & Tools for Collaborative Care

An Insider’s View on Personalization

Presented by Welltok
Room 102
Room 102
Next Generation CX, Customer Engagement & Branding

No Culture, No Customer

Room 103
Room 103
5:30 pm - 6:30 pm
Reception in the Exhibit Hall
Sponsored by AbleTo
Room 104
Room 104
December 12
6:30 am - 7:15 am
Sunrise Yoga
Sponsored by Peerfit
Omni Hotel, Legends Ballroom B/C
8:00 am - 6:00 pm
Registration and Information Desk Open
(Coffee and tea will be provided from 8:30 am - 9:30 am)
Level 1 Lobby
Level 1 Lobby
9:00 am - 10:15 am
General Session
Innovation Spotlight: At the Intersection of Health Care and Innovation
Room 101
10:15 am - 11:00 am
Coffee Break in the Exhibit Hall
Room 104
Room 104
11:00 am - 12:30 pm
General Session
PeerCONNECT Live
Room 101
12:30 pm - 1:30 pm
Lunch in the Exhibit Hall
Room 104
Room 104
1:30 pm - 2:15 pm
Concurrent Sessions
Tech & Tools for Collaborative Care

24/7 Tools: Meeting Consumer Demand for Ease and Convenience

Room 103
Room 103
Next Generation CX, Customer Engagement & Branding

Achieve Consumer Loyalty Like Retail Brands

Room 102
Room 102
Industry Disruption & Product Innovation

Creating a Customer-Focused Organization to Achieve Better Business Results

Presented by NTT DATA
Room 106
Room 106
Data Analytics & Actionable Intelligence

The New Health Care Imperative: Unleashing the Power of the Consumer

Presented by NovuHealth
Room 105
Room 105
2:15 pm - 2:25 pm
Coffee and Transition Break
Room 101 and 104 Foyers
Room 101 and 104 Foyers
2:25 pm - 3:10 pm
Concurrent Sessions
Next Generation CX, Customer Engagement & Branding

Accelerate Digital Transformation with Next-Generation CX Technology

Presented by Zipari, Inc.
Room 103
Room 103
Data Analytics & Actionable Intelligence

Leveraging Big Analytics to Make Health Care More Affordable and Consumer-Centric

Room 106
Room 106
Tech & Tools for Collaborative Care

Virtual Primary Care: It’s Time to Fix What’s Broken

Presented by Doctor On Demand
Room 102
Room 102
3:10 pm - 3:20 pm
Coffee and Transition Break
Room 101 and 104 Foyers
Room 101 and 104 Foyers
3:20 pm - 4:05 pm
Concurrent Sessions
Tech & Tools for Collaborative Care

Reinventing Engagement: How Health Plans Can Stay Ahead of Change

Presented by Wellframe
Room 105
Room 105
Data Analytics & Actionable Intelligence

Technology and the Member Experience: Cutting Through the Hype

Presented by IBM Watson Health
Room 106
Room 106
Next Generation CX, Customer Engagement & Branding

Words Matter: How to Leverage Design Thinking to Create Great Customer Experiences

Presented by HMS
Room 102
Room 102
4:05 pm - 4:15 pm
Transition Break
4:15 pm - 5:00 pm
Concurrent Sessions
Next Generation CX, Customer Engagement & Branding

Know Their Value: How to Create the Return Customer

Room 103
Room 103
Tech & Tools for Collaborative Care

Member Engagement Orchestration: Using Mobile Solutions to Drive Interaction

Presented by Healthx
Room 102
Room 102
5:00 pm - 5:10 pm
Transition Break
5:10 pm - 6:00 pm
General Session
Don’t Unplug: How Technology Saved My Life and Can Save Yours Too
Room 101
6:00 pm - 7:00 pm
Reception in the Exhibit Hall
Room 104
Room 104
December 13
8:00 am - 12:30 pm
Registration and Information Desk Open
(Coffee and tea will be provided from 8:30 am - 9:15 am)
Level 1 Lobby
Level 1 Lobby
9:00 am - 9:45 am
Concurrent Sessions
Data Analytics & Actionable Intelligence

Building a Successful Customer Data Strategy

Presented by Neustar
Room 105
Room 105
Industry Disruption & Product Innovation

What’s in those Genes? How Pharmacogenomics Testing Can Improve Health Outcomes

Room 106
Room 106
9:45 am - 9:55 am
Transition Break
9:55 am - 10:40 am
Concurrent Sessions
Tech & Tools for Collaborative Care

Behavioral Economic Nudges to Drive Diabetes Management Program Engagement

Room 103
Room 103
Data Analytics & Actionable Intelligence

Taking a Practical and Proactive Approach to Data Use in Health Care

Room 106
Room 106
10:40 am - 11:00 am
Coffee and Transition Break
Room 101 Foyer
Room 101 Foyer
11:00 am - 12:30 pm
Closing Session
The Power of Collaboration: How Non-Traditional and Traditional Players Are Transforming Health Care
Room 101
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Will We See You in Nashville?

Hotel and Travel Information

Music City Center
201 Fifth Avenue South, Nashville, TN 37203

There has never been a better time to come visit Music City. Named “One of the Top Destinations for 2016” by Forbes Travel Guide, Nashville is booming and the Music City Center is the new pulse of it all. Known for its trendy new restaurants and its eclectic music scene, Nashville has become a popular destination for many.

Sessions and tabletop exhibits will be located at Music City Center and we’ve negotiated special room rates to help stretch even the most limited travel budgets at the Omni Nashville Hotel.

Book Your Hotel Room Today

Omni Nashville Hotel

250 Fifth Avenue South, Nashville, TN  37203

Reservation deadline is Monday, November 19, 2018 or when the room block is sold out.

To receive the AHIP-negotiated rates you must register first for the AHIP Consumer Experience & Digital Health Forum.

Once your registration has been confirmed, you will receive a registration confirmation email with details on to make your room reservation using the hotel’s online Passkey system. Reservation deadline is Monday, November 19, 2018 or when the room block is sold out (whichever comes first).

The AHIP group rate is $239.00 for single or double rooms and sales tax is 15.25% plus $2.50 for city occupancy fee, per room, per night.

Rooms at this rate are for arrival on Sunday, December 9, 2018 and departure on Friday, December 14, 2018.  Space is limited.

Reservations are made on a first-come, first-served basis and the contracted rate is available to AHIP conference attendees only. This is a guideline and not a guarantee of availability

Hotel Cancellation Policy

All room reservations must be accompanied by a first and last night’s deposit guaranteed with a major credit card.

If a reservation is cancelled on or before Saturday, December 17, 2018 the deposit will be refunded. If a reservation is cancelled within twenty-one (21) to fourteen (14) days prior to arrival, the individual will forfeit the deposit of the first and last night’s stay.  If a reservation is cancelled within thirteen (13) days prior to arrival, the individual will be charged the entire length of stay.

Travel Information

This hotel does not provide shuttle service.

Area AirportNashville International Airport (BNA)

Distance from Hotel: 8 miles

Drive Time: 20 minutes

To receive the AHIP-negotiated rates you must register first for the AHIP Consumer Experience & Digital Health Forum.

sales tax is 15.25% plus $2.50 for city occupancy fee, per room, per night

Our Solutions Aren’t One Size Fits All

Sponsor Information

Exhibitor Information

Event Attendees Information

Conference Promotion Information

Media Information

SELECT LEVEL

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Accenture – An AHIP Select Sponsor Logo
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Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

Burgess – An AHIP Select Sponsor Logo
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Burgess helps leading American health insurers and ACOs set a new standard in payment accountability.

CareCentrix – An AHIP Select Sponsor Logo
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CareCentrix drives savings, improved outcomes, and patient satisfaction

Change Healthcare – An AHIP Select Sponsor Logo
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Change Healthcare is inspiring a better healthcare system. Working alongside our customers and partners, we leverage our software and analytics

Connecture – A Select Member Logo
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Connecture has been one of the most trusted providers of healthcare technology for nearly two decades.

GreatCall – An AHIP Select Sponsor Logo
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Remote monitoring solution for high risk seniors, to lower PMPM costs

IBM Watson Health – An AHIP Select Sponsor Logo
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IBM Watson Health aspires to improve lives and give hope by delivering innovation, through data and cognitive insights

Inovalon – An AHIP Select Sponsor Logo
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Driven by data, Inovalon identifies gaps in care, quality, data integrity, and financial performance

NTT DATA – An AHIP Select Sponsor Logo
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NTT DATA is an end-to-end service provider of IT and business solutions for healthcare.

Optum – An AHIP Select Sponsor Logo
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Optum combines technology, data and expertise to power modern health care.

RxAdvance – An AHIP Select Sponsor Logo
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RxAdvance is a national full-service pharmacy benefit manager

Teladoc Health – A Select Member Logo
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Teladoc Health is the market-share leader and the only publicly-traded “virtual healthcare delivery” company.

Zipari – An AHIP Select Sponsor Logo
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The First and Only Consumer Experience Platform Built for Health Insurance

Gold LEVEL

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Silver level

Bronze level