Consumer Experience & Digital Health Forum

  • December 05 – 07, 2017
  • Nashville, TN
  • About
  • Agenda
  • Plan Your Trip
  • Sponsors &
  • register now

Nashville, TN

The Consumer Experience and Digital Health Forum starts with the word “consumer.” For a reason. That’s because when digital technologies are paired with strategies that put the consumer first, we do more than create satisfying health care experiences. We help to protect the health and financial security of consumers, businesses and their communities.

The nexus of consumer experience and targeted technology

During the Consumer Experience and Digital Health Forum, we’ll talk about tech, tools, and big data in the context of how they can advance affordability, value, and customer satisfaction. You’ll take home solid ideas, new partnership prospects, and experience with products and services that can optimize your organization’s collaboration and connectivity.

Who should attend?

The Consumer Experience & Digital Forum integrates data and tech with consumer-facing health care strategies. With so much to absorb, consider bringing specialists from multiple areas within your organization, including:

  • Digital product development
  • Telemedicine and telehealth
  • Marketing and communications
  • Business strategy
  • Customer service
  • Brand development

The conference also includes a 50+ company exhibit hall showcasing the latest products and services that are helping health plans succeed.

Mark your calendar now: December 5 – 7 in Nashville, TN

Early Registration Ends: October 25
Cancellations: November 1

  • Overview

Consumer and Digital Health Conference

The 2017 agenda is coming soon.

View sessions and speaker highlights from the 2016 Consumer Experience & Digital Health Forum.

  • Harnessing the Power of Digital Technology to Transform Health Care
  • 2021: The Health Plan Consumer Experience of the Future
  • On Purpose: Wellness to Engaged Wellbeing in the Digital Age
    • Victor J. Strecher, PhD, MPH, Professor and Director for Innovation and Social Entrepreneurship, University of Michigan School of Public Health; and Founder and President, JOOL Health
  • Digital Health Innovations: Engaging the Patient and Transforming Health Care Delivery  
    • Deborah Kilpatrick, PhD, CEO, Evidation Health, Inc.
    • Robert M. Pearl, MD, Executive Director and CEO, The Permanente Medical Group; President and CEO, Mid-Atlantic Permanente Medical Group
    • David C. Rhew, MD, Chief Medical Officer and Head of Healthcare and Fitness, Samsung Electronics America
    • Alison S. Tothy, MD, Chief Experience and Engagement Officer, and Associate Professor of Pediatrics, University of Chicago Medicine
  • IOT: The Physical Interface
  • Earning the Right to be a Trusted Advisor    
  • On Demand Health Care: Would You Like Your Health Care for Here or to Go?
  • Taking Customer Engagement Marketing to the Next Level: What Health Care Can Learn from Other Industries
    • Carol Kruse, Senior Vice President and Chief Marketing Officer, Cambia Health Solutions
  • Thriving in an Ecosystem for Health

Will We See You in Nashville?

There has never been a better time to come visit Music City.  Named “One of the Top Destinations for 2016” by Forbes Travel Guide, Nashville is booming and the Music City Center is the new pulse of it all.  Known for its trendy new restaurants and its eclectic music scene, Nashville has become a popular destination for many.

Conference Location
Music City Center
201 Fifth Avenue South
Nashville, TN  37203

Sessions and tabletop exhibits will be located at Music City Center and we’ve negotiated special room rates to help stretch even the most limited travel budgets at the Renaissance Nashville Hotel.

Hotel and Rate Information
Renaissance Nashville Hotel
611 Commerce Street
Nashville, TN 37203

To receive the AHIP-negotiated rates you must register first for the AHIP Consumer Experience & Digital Health Forum.  Once your registration has been confirmed, you will receive a registration confirmation email with details on to make your room reservation using the hotel’s online Passkey system.  Reservation deadline is Friday, November 10, 2017 or when the room block is sold out (whichever comes first).

Other Important Hotel Information:

  • The AHIP group rate is $229.00 for Single or Double rooms and sales tax is 15.25% plus $2.50 for city occupancy fee, per room, per night.
  • Rooms at this rate are for arrival on Monday, December 4, 2017 and departure on Friday, December 8, 2017. Space is limited.  Reservations are made on a first-come, first-served basis and the contracted rate is available to AHIP conference attendees only. This is a guideline and not a guarantee of availability

The group rate is available until the cut off, Friday, November 10, 2017 or when the room block has sold out (whichever comes first). This cut-off is a guideline and not a guarantee of availability.


All room reservations must be accompanied by a first and last night’s deposit guaranteed with a major credit card.  If a reservation is cancelled within twenty-one (21) to fourteen (14) days prior to arrival, the individual will forfeit the deposit of the first and last night’s stay.  If a reservation is cancelled within thirteen (13) days prior to arrival, the individual will be charged the entire length of stay.


Morning and afternoon shuttle service will be provided to and from the Renaissance Nashville and the Music City Center, Monday, December 4 through Thursday, December 7.  A detailed schedule will be posted in November 2017.

sales tax is 15.25%

Share Your Solutions


Accenture – An AHIP Select Sponsor Logo

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

Amgen – An AHIP Select Sponsor Logo

Amgen is committed to unlocking the potential of biology for patients

CareCentrix – An AHIP Select Sponsor Logo

CareCentrix drives savings, improved outcomes, and patient satisfaction

Change Healthcare – An AHIP Select Sponsor Logo

Change Healthcare is inspiring a better healthcare system. Working alongside our customers and partners, we leverage our software and analytics

Inovalon – An AHIP Select Sponsor Logo

Driven by data, Inovalon identifies gaps in care, quality, data integrity, and financial performance

NTT DATA – An AHIP Select Sponsor Logo

NTT DATA is an end-to-end service provider of IT and business solutions for healthcare.

Optum – An AHIP Select Sponsor Logo

Optum combines technology, data and expertise to power modern health care.

RxAdvance – An AHIP Select Sponsor Logo

RxAdvance is a national full-service pharmacy benefit manager

Visiant – An AHIP Select Sponsor Logo

ikaSystems delivers cloud/SaaS-based business automation and process solutions

Welltok, Inc. – An AHIP Select Sponsor Logo

Welltok, Inc. is fundamentally transforming the way population health managers partner with consumers

Platinum LEVEL

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Silver level

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Bronze level

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