Consumer Experience & Digital Health Forum

  • December 10 – 11, 2019
  • Chicago, IL
  • About
  • Agenda
  • Plan Your Trip
  • Sponsors &
  • register now

Chicago, IL

Where Health Care Gets Better

When consumers have better health care experiences, it’s better for everyone. AHIP’s Consumer Experience & Digital Health Forum is where you’ll get even better at identifying the best solutions for your toughest challenges. Better at improving outcomes, containing costs, managing growth, and streamlining processes.

You’ll engage with experts, innovators, and visionaries who arrive with solutions that are already transforming how health care works. No wonder thousands of professionals return to #AHIPcx year after year! It’s where health care gets better.

Who should attend?

The conference is ideal for marketing/communications/branding, digital, product development, innovation, business strategy, customer service, wellness, technology, and telehealth teams.

Save hundreds when you register by October 11.

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CX and Digital Health Forum 2019

Planning is underway for this year’s program, including our Call for Innovations

Key Themes and Topics You’ll find This Year Include:

Next-Generation Consumer Experience & Branding

Sessions in this track will enhance your marketing and branding strategies to expand their reach, build brand loyalty and trust with consumers. They will also discuss how content marketing, preference management, social commerce and new technologies can demonstrate ROI, better engage consumers and improve your efforts.

Data, Analytics and Actionable Intelligence

Sessions in this track will explore how health plans are using advanced data analytics and business intelligence to drive objective improvements in clinical and quality outcomes, care management, and financial performance. Topics will include how integrated systems can facilitate data flow across silos and enable personalized experiences.

Technology, Tools, and Strategies for Connected and Collaborative Care

Sessions in this track will expound on innovative e-health tools and initiatives that enable patient-centric care, promote consumer decision-making with provider transparency tools, improve medication adherence, and enhance health and wellness. They will also discuss new technologies and analytic tools that are helping to measure health outcomes and track population health initiatives.

Industry Transformation, Disruption and Product Innovation

Sessions in this track will cover how new business models and digital initiatives can serve as a catalyst to organizational transformation and product innovation, while enabling more efficient automation, lower health care costs, better decision making, and stronger connectivity with consumers.

Soon we’ll have the full list of general sessions and speakers. In the meantime, take a look at some of last year’s highlights.

December 10
7:30 am - 5:45 pm
Registration and Information Desk Open
8:30 am - 9:00 am
9:00 am - 9:45 am
General Session
9:45 am - 10:45 am
General Session
10:45 am - 11:00 am
Coffee Break
11:00 am - 11:45 am
Concurrent Sessions
11:45 am - 1:00 pm
Lunch in the Exhibit Hall
1:00 pm - 1:45 pm
Concurrent Sessions
1:45 pm - 1:55 pm
Transition Break
1:55 pm - 2:40 pm
Concurrent Sessions
2:40 pm - 3:15 pm
Dessert in the Exhibit Hall
3:15 pm - 4:00 pm
Concurrent Sessions
4:00 pm - 4:10 pm
Transition Break
4:10 pm - 4:55 pm
Concurrent Sessions
5:00 pm - 5:45 pm
General Session
5:45 pm - 6:45 pm
Reception in the Exhibit Hall
December 11
8:00 am - 5:30 pm
Registration and Information Desk Open
8:15 am - 9:00 am
General Session
9:00 am - 10:00 am
General Session
10:00 am - 11:45 am
General Session
11:45 am - 1:00 pm
Lunch in the Exhibit Hall
1:00 pm - 1:45 pm
Concurrent Sessions
1:45 pm - 1:55 pm
Transition Break
1:55 pm - 2:40 pm
Concurrent Sessions
2:40 pm - 3:00 pm
Coffee Break
3:00 pm - 3:45 pm
General Session
3:45 pm - 4:00 pm
General Session
4:30 pm - 5:30 pm
Reception in the Exhibit Hall
5:30 pm - 5:30 pm
AHIP’s 2019 Consumer Experience & Digital Health Forum Adjourns
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Join Us in Chicago

Chicago was recently dubbed “the ultimate hub of innovation” and is one of the highest-ranked tech hubs in the world, with a higher ROI than that of Silicon Valley. With 13,854 tech companies, our tech workforce is more than 130,000 jobs strong. Chicago is also home to around 2,500 start-ups and the legendary incubator 1871, ranked 1st in the United States on the UBI Global list of Top University Affiliated Businesses. With the critical infrastructure in place, Chicago welcomes you to come get inspired or discover something you never knew before.

Book Your Hotel Room Today

Swissotel Chicago

323 Wacker Drive

Chicago, IL  60601

1.312.565.0565 or 1.866.840.8096, reference AHIP or America’s Health Insurance Plans.

Rate Information

The AHIP group rate is $199.00 for Classic Single or Double and sales tax is 17.4% per room, per night.

Other upgraded room options are:

Classic King or Double or Accessible$199.00

Riverview King or Double or Accessible$239.00

Lakeview King or Double or Accessible$249.00

Reservation deadline is Monday, November 18, 2019or when the room block is sold out.

To receive the AHIP-negotiated rates you must register first for the AHIP Consumer Experience & Digital Health Forum.

Once your registration has been confirmed, you will receive a registration confirmation email with details on to make your room reservation using the hotel’s online booking system. Reservation deadline is Monday, November 18, 2019 or when the room block is sold out(whichever comes first).

Reservations are made on a first-come, first-served basis and the contracted rate is available to AHIP conference attendees only. This is a guideline and not a guarantee of availability

Hotel Cancellation Policy

All room reservations must be accompanied by a first and last night’s room deposit guaranteed with a major credit card.

If a reservation is cancelled on or before Sunday, November 17, 2019 the deposit will be refunded. If a reservation is cancelled within twenty-one (21) to fourteen (14) days prior to arrival (November 18-November 24, 2019), the individual will forfeit the deposit of the first and last night’s stay.  If a reservation is cancelled within thirteen (13) days prior to arrival (November 25, 2019), the individual will be charged the entire length of stay.

Travel Information

Area Airports

There are two (2) airports in Chicago, IL that you can utilize:

O’Hare International Airport (ORD).
o Distance from hotel: 17 miles
o Drive time: 35 – 50 mins
Chicago Midway International Airport (MDW).
o Distance from hotel: 12.5 miles
o Drive time: 25 – 35 mins

Airports Shuttles

There are a few Shared Ride shuttles that service Midway International and O’Hare International Airports. Shared ride service is available to those who wish to share a ride and pay a flat rate to certain destinations if multiple parties are available for the trip.

GO Airport Express (, 1-888-284-3826) services both O’Hare and Midway Airportsfor Shared ride service:

Shared ride fares from Midway to Downtown ($22.00– $28.00 per person)
Shared ride fares from O’Hare to Downtown ($28.00 – $35.00 per person)


For current fare information, please check the City of Chicago taxi passenger information website

Taxis from Midway International Airport to downtown Chicago ($35.00 – $40.00)
Taxis from O’Hare International Airport to downtown Chicago ($30.00 – $40.00)

Find the right path to the customers you need to reach