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Consumer Experience & Digital Health Forum

  • December 10 – 11, 2019
  • Chicago, IL
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Chicago, IL

Where Health Care Gets Better

When consumers have better health care experiences, it’s better for everyone. AHIP’s Consumer Experience & Digital Health Forum is where you’ll get even better at identifying the best solutions for your toughest challenges. Better at improving outcomes, containing costs, managing growth, and streamlining processes.

You’ll engage with experts, innovators, and visionaries who arrive with solutions that are already transforming how health care works. No wonder thousands of professionals return to #AHIPcx year after year! It’s where health care gets better.

Who Should Attend?

The conference is ideal for marketing/communications/branding, digital, product development, innovation, business strategy, customer service, wellness, technology, and telehealth teams.

Key Themes and Topics You’ll Find This Year Include:

Next-Generation Consumer Experience & Branding

Enhance your marketing and branding strategies to expand their reach, build brand loyalty and trust with consumers. They will also discuss how content marketing, preference management, social commerce, and new technologies can demonstrate ROI, better engage consumers and improve your efforts.

Data, Analytics and Actionable Intelligence

Explore how health plans are using advanced data analytics and business intelligence to drive objective improvements in clinical and quality outcomes, care management, and financial performance. Topics will include how integrated systems can facilitate data flow across silos and enable personalized experiences.

Technology, Tools, and Strategies for Connected and Collaborative Care

Explore innovative e-health tools and initiatives that enable patient-centric care, promote consumer decision-making with provider transparency tools, improve medication adherence, and enhance health and wellness. They will also discuss new technologies and analytic tools that are helping to measure health outcomes and track population health initiatives.

Industry Transformation, Disruption, and Product Innovation

Learn how new business models and digital initiatives can serve as a catalyst to organizational transformation and product innovation while enabling more efficient automation, lower health care costs, better decision making, and stronger connectivity with consumers.

Technology, Trends, and Business Insights

Discover how health insurance providers are working to improve clinical care, reduce costs and augment operational efficiency through enhanced digital infrastructure, technology, and business insight tools and services.

For every two individuals from an AHIP Member Health Plan who registers and pays for the SAME PROGRAM, a third receives a 50% off registration to the same program.

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December 10
7:30 am - 5:45 pm
Registration and Information Desk Open
The registration and information desk will be open on Monday, December 9 from 3:00 pm – 5:00 pm. Sponsored by Validic
Zurich Registration, 1st Floor
Zurich Registration, 1st Floor
7:30 am - 8:45 am
Morning Coffee
Zurich Prefunction, 1st Floor
Zurich Prefunction, 1st Floor
8:25 am - 8:30 am
Consumer Experience & Digital Health Forum Moderator
Zurich D-G, 1st Floor
8:30 am - 8:45 am
Welcome and Open Session
Zurich D-G, 1st Floor
8:45 am - 9:45 am
General Session
Health Care Data Liberation: Where Do We Go from Here?
Zurich D-G, 1st Floor
9:45 am - 10:45 am
General Session
Health Data Transparency in the Public Domain: Consumer Risks vs Rewards
Zurich D-G, 1st Floor
10:45 am - 11:00 am
Coffee Break
Zurich Prefunction, 1st Floor
Zurich Prefunction, 1st Floor
11:00 am - 11:45 am
Concurrent Sessions
Industry Transformation, Disruption & Product Innovation

Adopting Digital: A Vital Step in Change Management

Presented by Wellframe
Zurich B, 1st Floor
Zurich B, 1st Floor
Next-Generation Consumer Experience & Branding

Conversational Analytics: Connecting Customer Experience Strategies to Front Line Performance

Zurich A, 1st Floor
Zurich A, 1st Floor
Technology, Tools & Strategies for Collaborative Care

From Find-a-Doctor to Do-it-All: Transforming the Online Provider Search Experience

Presented by HealthSparq
Zurich C, 1st Floor
Zurich C, 1st Floor
Data Analytics & Actionable Intelligence

Monitoring Your Digital Heartbeat: The Pulse of Your Plan’s Future

Presented by NTT DATA
St. Gallen, 2nd Floor
St. Gallen, 2nd Floor
Technology, Trends and Business Insight

What Should Be Keeping Health Care Executives up at Night?

Montreaux, 2nd Floor
Montreaux, 2nd Floor
11:45 am - 1:00 pm
Lunch in the Exhibit Hall
Vevey, 2nd Floor
Vevey, 2nd Floor
1:00 pm - 1:45 pm
General Session
Using Data-Driven Innovation to Transform Care Delivery and Improve Patient Outcomes
Zurich D-G, 1st Floor
1:45 pm - 1:55 pm
Transition Break
1:55 pm - 2:40 pm
Concurrent Sessions
Industry Transformation, Disruption & Product Innovation

The Advent of Omnichannel Engagement in Health Care

Presented by Healthx
Zurich B, 1st Floor
Zurich B, 1st Floor
Technology, Trends and Business Insight

Put the Member at the Center: Connecting Advocacy + Engagement

Presented by Evive
Zurich C, 1st Floor
Zurich C, 1st Floor
Data Analytics & Actionable Intelligence

Enhance Customer Service with AI, Natural Language Processing

Zurich A, 1st Floor
Zurich A, 1st Floor
Technology, Tools & Strategies for Collaborative Care

The Evolution of Digital Health for Medicare Advantage Beneficiaries

Presented by HealthMine
Montreaux, 2nd Floor
Montreaux, 2nd Floor
Next-Generation Consumer Experience & Branding

Intelligent Payer: Building Consumer Trust in Health Care

Presented by Accenture Health
St. Gallen, 2nd Floor
St. Gallen, 2nd Floor
2:40 pm - 3:15 pm
Dessert in the Exhibit Hall
Vevey, 2nd Floor
Vevey, 2nd Floor
3:15 pm - 4:00 pm
Concurrent Sessions
Next-Generation Consumer Experience & Branding

Creating Impactful Member Enrollment Correspondence

Zurich A, 1st Floor
Zurich A, 1st Floor
Data Analytics & Actionable Intelligence

Engaging Digital Consumers: Best Practices in Personalized Health Management

Presented by Validic
St. Gallen, 2nd Floor
St. Gallen, 2nd Floor
Technology, Trends and Business Insight

How Value-Based Continuous Remote Care and De-prescription Can Transform Diabetes Treatment and Costs

Presented by Virta Health
Zurich C, 1st Floor
Zurich C, 1st Floor
Industry Transformation, Disruption & Product Innovation

Using Innovation to Build Empathy

Montreaux, 2nd Floor
Montreaux, 2nd Floor
4:00 pm - 4:10 pm
Transition Break
4:10 pm - 4:55 pm
Concurrent Sessions
Data Analytics & Actionable Intelligence

Driving Member Experience Through Empowerment, Collaboration and Data Science

Presented by Livongo
St. Gallen, 2nd Floor
St. Gallen, 2nd Floor
Technology, Trends and Business Insight

From ED Overutilizers to Mental Health Millennials: How Understanding Consumer Telehealth Trends Can Shape Your Virtual Care Strategy

Presented by American Well and MVP Health Care
Zurich C, 1st Floor
Zurich C, 1st Floor
Industry Transformation, Disruption & Product Innovation

Leveraging Digital Engagement Strategies for Chronic Care Patients

Presented by Infosys
Zurich B, 1st Floor
Zurich B, 1st Floor
Technology, Tools & Strategies for Collaborative Care

Managing Chronic Conditions: The Power of Technology, Member-Reported Outcomes and Provider Relationships

Montreaux, 2nd Floor
Montreaux, 2nd Floor
Next-Generation Consumer Experience & Branding

Revolutionizing Consumer Experience With a Single Platform Built for Health Insurance

Presented by Zipari, Inc.
Zurich A, 1st Floor
Zurich A, 1st Floor
5:00 pm - 5:45 pm
General Session
The Art of Vision in Health Care
Zurich D-G, 1st Floor
5:45 pm - 6:45 pm
Reception in the Exhibit Hall
* Erik Wahl will sign copies of his book, The Spark and the Grind: Ignite the Power of Disciplined Creativity at 6:00 pm in Booth 50. Complimentary books are available for the first 100 attendees.
Vevey, 2nd Floor
Vevey, 2nd Floor
December 11
8:00 am - 4:45 pm
Registration and Information Desk Open
Sponsored by Validic
Zurich Registration, 1st Floor
Zurich Registration, 1st Floor
8:00 am - 8:45 am
Morning Coffee
Zurich Prefunction, 1st Floor
Zurich Prefunction, 1st Floor
8:30 am - 9:15 am
General Session
AI and the Future of Digital Health
Zurich D-G, 1st Floor
9:15 am - 10:15 am
General Session
What Role Should Physicians Play in Health Care’s Move Toward Transparency
Zurich D-G, 1st Floor
10:15 am - 11:45 am
General Session
PeerCONNECT Live
Zurich D-G, 1st Floor
11:45 am - 1:00 pm
Lunch in the Exhibit Hall
* Martin Makary, MD, MPH will sign copies of his book, The Price We Pay: What Broke American Health Care–And How to Fix It at 11:45 am in Booth 50. Complimentary books are available for the first 200 attendees.
Vevey, 2nd Floor
Vevey, 2nd Floor
1:00 pm - 1:45 pm
Concurrent Sessions
Next-Generation Consumer Experience & Branding

Angling the Patients Point-of-View to Improve Their Health Care Experience

Presented by Life Image
Zurich A, 1st Floor
Zurich A, 1st Floor
Data Analytics & Actionable Intelligence

Driving Interoperability to Improve Member Experience and Health Outcomes

Zurich B, 1st Floor
Zurich B, 1st Floor
Technology, Trends and Business Insight

Increase Market Share with Virtual Primary Care

Presented by Doctor On Demand
Zurich C, 1st Floor
Zurich C, 1st Floor
Technology, Tools & Strategies for Collaborative Care

Meeting Consumers Where They Are: Expanding Care Paths

Montreaux, 2nd Floor
Montreaux, 2nd Floor
Industry Transformation, Disruption & Product Innovation

Personalizing Community Referrals to Improve Health, Support Whole Person Care

St. Gallen, 2nd Floor
St. Gallen, 2nd Floor
1:45 pm - 1:55 pm
Transition Break
1:55 pm - 2:40 pm
Concurrent Sessions
Next-Generation Consumer Experience & Branding

Access Points: How Does a Consumer Choose?

St. Gallen, 2nd Floor
St. Gallen, 2nd Floor
Industry Transformation, Disruption & Product Innovation

Build Superior Experiences in Connected Health, IoT and Data Sharing

Zurich A, 1st Floor
Zurich A, 1st Floor
Data Analytics & Actionable Intelligence

Making AI Actionable in a Health Plan Environment

Zurich B, 1st Floor
Zurich B, 1st Floor
Technology, Tools & Strategies for Collaborative Care

The Virtual Tumor Board: Digital Engagement to Address Oncology Care

Presented by 2nd.MD
Montreaux, 2nd Floor
Montreaux, 2nd Floor
2:40 pm - 2:55 pm
Coffee Break
Zurich and Vevey Prefunction, 1st and 2nd Floor
Zurich and Vevey Prefunction, 1st and 2nd Floor
2:55 pm - 3:40 pm
Concurrent Sessions
Technology, Tools & Strategies for Collaborative Care

Human or Robot? The Non-Binary Future of Digital Coaching

St. Gallen, 2nd Floor
St. Gallen, 2nd Floor
Industry Transformation, Disruption & Product Innovation

Innovative Tools to Improve Price Transparency

Montreaux, 2nd Floor
Montreaux, 2nd Floor
3:45 pm - 4:45 pm
Closing Session
The Next Big Thing in Health: The Voice of the Patient in Transforming Health Care
Zurich D-G, 1st Floor
4:45 pm - 5:45 pm
Reception in the Exhibit Hall
Vevey, 2nd Floor
Vevey, 2nd Floor
5:45 pm - 5:45 pm
AHIP’s 2019 Consumer Experience & Digital Health Forum Adjourns
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Join Us in Chicago

Swissotel Chicago
323 Wacker Drive, Chicago, IL 60601

Chicago was recently dubbed “the ultimate hub of innovation” and is one of the highest-ranked tech hubs in the world, with a higher ROI than that of Silicon Valley. With 13,854 tech companies, our tech workforce is more than 130,000 jobs strong. Chicago is also home to around 2,500 start-ups and the legendary incubator 1871, ranked 1st in the United States on the UBI Global list of Top University Affiliated Businesses. With the critical infrastructure in place, Chicago welcomes you to come get inspired or discover something you never knew before.

Book Your Hotel Room Today

Swissotel Chicago
323 Wacker Drive
Chicago, IL  60601
312.565.0565 or 1.866.840.8096, reference AHIP or America’s Health Insurance Plans.

Rate Information

To receive the AHIP-negotiated rates you must register first for the AHIP Consumer Experience & Digital Health Forum.

The AHIP group rate is $199.00 for Classic Single or Double and sales tax is 17.4% per room, per night.

Other upgraded room options are:

Classic King or Double or Accessible​ – $199.00

Riverview King or Double or Accessible​ – $239.00

Lakeview King or Double or Accessible​ – $249.00

Reservation deadline is Monday, November 18, 2019 or when the room block is sold out.

Once your registration has been confirmed, you will receive a registration confirmation email with details on to make your room reservation using the hotel’s online booking system. Reservation deadline is Monday, November 18, 2019 or when the room block is sold out (whichever comes first).

Reservations are made on a first-come, first-served basis and the contracted rate is available to AHIP conference attendees only. This is a guideline and not a guarantee of availability

Hotel Cancellation Policy

All room reservations must be accompanied by a first and last night’s room deposit guaranteed with a major credit card.

If a reservation is cancelled on or before Sunday, November 17, 2019 the deposit will be refunded. If a reservation is cancelled within twenty-one (21) to fourteen (14) days prior to arrival (November 18-November 24, 2019), the individual will forfeit the deposit of the first and last night’s stay.  If a reservation is cancelled within thirteen (13) days prior to arrival (November 25, 2019), the individual will be charged the entire length of stay.

Travel Information

Area Airports

There are two (2) airports in Chicago, IL that you can utilize:

  • O’Hare International Airport (ORD).
    • Distance from hotel: 17 miles
    • Drive time: 35 – 50 mins
  • Chicago Midway International Airport (MDW)
    • Distance from hotel: 12.5 miles 
    • Drive time: 25-35 mins 

Airports Shuttles

There are a few Shared Ride shuttles that service Midway International and O’Hare International Airports. Shared ride service is available to those who wish to share a ride and pay a flat rate to certain destinations if multiple parties are available for the trip.

GO Airport Express (https://www.airportexpress.com, 1-888-284-3826) services both O’Hare and Midway Airports for Shared ride service:

  • Shared ride fares from Midway to Downtown ($22.00– $28.00 per person)
  • Shared ride fares from O’Hare to Downtown ($28.00-$35.00 per person)

Taxis

For current fare information, please check the City of Chicago taxi passenger information website

  • Taxis from Midway International Airport to downtown Chicago ($35.00 – $40.00)
  • Taxis from O’Hare International Airport to downtown Chicago ($30.00-$40.00

sales tax is 17.4% per room, per night

Find the right path to the customers you need to reach

Welcome to AHIP’s Sponsor Resource Center. 

Exhibitor Information

Event Attendees Information

Media Information

SELECT LEVEL

3M Logo
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Accenture – An AHIP Select Sponsor Logo
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Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

American Well Logo
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American Well is a telehealth platform in the United States and globally.

Burgess – An AHIP Select Sponsor Logo
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Burgess helps leading American health insurers and ACOs set a new standard in payment accountability.

CareCentrix – An AHIP Select Sponsor Logo
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CareCentrix drives savings, improved outcomes, and patient satisfaction

Change Healthcare Logo
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Best Buy Health – An AHIP Select Sponsor Logo
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Remote monitoring solution for high risk seniors, to lower PMPM costs

IBM Watson Health Logo
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IBM Watson Health aspires to improve lives and give hope by delivering innovation, through data and cognitive insights

Inovalon – An AHIP Select Sponsor Logo
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Driven by data, Inovalon identifies gaps in care, quality, data integrity, and financial performance

Mom’s Meals Nourishcare – An AHIP Select Logo
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Mom’s Meals is a leading national provider of refrigerated, home-delivered meals and nutrition services.

NTT DATA – An AHIP Select Sponsor Logo
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NTT DATA is an end-to-end service provider of IT and business solutions for healthcare.

Optum – An AHIP Select Sponsor Logo
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Optum combines technology, data and expertise to power modern health care.

Teladoc Health – An AHIP Select Member Logo
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Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution.

Validic – An AHIP Sponsor Logo
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Validic gives healthcare companies one mobile health API connection to access data from the best mHealth apps and devices.

Zipari – An AHIP Select Sponsor Logo
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The First and Only Consumer Experience Platform Built for Health Insurance

Gold LEVEL

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Silver level

Bronze level