Washington, D.C.

Nashville, TN


Consumer Experience & Digital Health Forum

  • December 10 – 13, 2018
  • Nashville, TN
  • About
  • Agenda
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Nashville, TN

Creating and Executing CX and Digital Health Programs that Deliver Results

When consumers do better, we all do better. AHIP’s Consumer Experience & Digital Health Forum delivers ideas to help build and implement CX and digital health strategies that will break down barriers to better care and drive member loyalty.

You’ll learn from startups and powerhouses, focused on topics at the forefront of the push to reinvent health care.

  • Engaging Consumers
  • Branding
  • Data and Analysis
  • Disruption and Reinvention
  • Technology and Tools
  • Organizational Culture
  • What’s Next

If CX and Digital Health are your priorities, make it a priority to join us in December. You’ll leave with big ideas and big results to make health care simpler for consumers.

In partnership with

Early Registration Ends: October 31

Save up to $150 when you register by September 25

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Consumer Experience & Digital Health Forum


Concurrent sessions focus on the biggest and most important topics facing our health care system, including how to use digital for better decision making, better care, more efficient automation, stronger connections with members and prospects, and more.

Next Generation CX, Customer Engagement and Branding

Enhance your marketing and branding strategies to expand their reach, build brand loyalty and trust with consumers.  Learn how content marketing, preference management, social commerce and new technologies can demonstrate ROI, better engage consumers and improve your efforts.

  • You’ve Got Your NPS Scores and Feedback… What Do You Do Next?

  • Achieve Consumer Loyalty Like Retail Brands

  • Stimulate Engagement and Long-Term Loyalty through Innovative Benefit Design

  • Utilize Transparency to Build Brand Loyalty and Grow Retention

  • Accelerate Digital Transformation with Next-Generation CX Technology
    Presented by Zipari, Inc.

  • Empower Smarter Health Care Consumerism with an Informed Member Journey
    Presented by Change Healthcare

  • The Power of Engagement to Drive Plan Performance In Today’s Health Care Market
    Presented by NovuHealth

Data Analytics and Actionable Intelligence

This track explore how health insurance plans are using advanced data analytics and business intelligence to drive objective improvements in clinical and quality outcomes, care management, and financial performance. Examine how integrated systems can facilitate data flow across silos and enable personalized experiences.

  • Using Data Analytics, Aligned Incentives and Personalized Care to Improve Medication Adherence

  • Leveraging Big Analytics to Make Health Care Affordable and More Consumer-Centric

  • Does Health Care Need a Digital Code of Ethics?

  • Is Conversational AI the Future of Health Care?

  • Transforming Data into Meaningful Insights
    Presented by Cognizant

Industry Transformation, Disruption and Product Innovation

Learn how new business models and digital initiatives can serve as a catalyst to organizational transformation and product innovation, while enabling more efficient automation, lower health care costs, better decision making, and stronger connectivity with consumers.

  • Finding Balance: Innovation. Technology. Engagement.

  • Converging on a New Member Experience

  • What’s Your Health Plan’s Sweet Spot?

  • What’s in those Genes? How Pharmacogenomic Testing Can Improve Health Outcomes

  • Creating a Customer-Focused Organization to Achieve Better Business Results
    Presented by NTT DATA

Technologies and Tools for Connected and Collaborative Care

Learn about innovative e-health tools and initiatives that enable patient-centric care, promote consumer decision-making with provider transparency tools, improve medication adherence, and enhance health and wellness.  Discuss new technologies and analytic tools that are helping to measure health outcomes and track population health initiatives.

  • Loneliness Kills: A New Public Health Crisis (and What We Can Do About It)

  • Take Two Apps and Call Me in the Morning

  • Meeting Doctor Right: Getting to the Heart of the Provider Search

  • Radical Convenience: The Future of Health Care Delivery

  • Member Engagement Orchestration: Using Mobile Solutions to Drive Interaction
    Presented by Healthx

December 10
3:00 pm - 5:00 pm
Registration and Information Desk Open
December 11
8:00 am - 5:30 pm
Registration and Information Desk Open
10:00 am - 10:00 am
Conference Moderator
10:00 am - 10:45 am
General Session
The Non-Obvious Future Of Health Care In A World Filled With Empowered Patients
10:45 am - 11:30 am
General Session
Inspiring Customer Loyalty and Innovation
11:30 am - 12:45 pm
Lunch in Exhibit Hall
12:45 pm - 1:45 pm
General Session
Investing in Digital Health Solutions to Serve Complex Populations
1:45 pm - 1:55 pm
Transition Break
1:55 pm - 2:40 pm
Concurrent Sessions
2:40 pm - 2:50 pm
Transition Break
2:50 pm - 3:35 pm
Concurrent Sessions
3:35 pm - 3:45 pm
Transition Break
3:45 pm - 4:30 pm
Concurrent Sessions
4:30 pm - 4:40 pm
Transition Break
4:40 pm - 5:20 pm
Concurrent Sessions
5:20 pm - 6:30 pm
Reception in Exhibit Hall
December 12
7:30 am - 6:00 pm
Registration and Information Desk Open
8:15 am - 9:00 am
Breakfast Briefings
9:00 am - 9:15 am
Transition Break
9:15 am - 10:15 am
General Session
Innovation Spotlight: At the Intersection of Health Care and Innovation
10:15 am - 11:00 am
Coffee Break in Exhibit Hall
11:00 am - 12:30 pm
General Session
12:30 pm - 1:30 pm
Lunch in Exhibit Hall
1:30 pm - 2:15 pm
Concurrent Sessions
2:15 pm - 2:25 pm
Transition Break
2:25 pm - 3:10 pm
Concurrent Sessions
3:10 pm - 3:20 pm
Transition Break
3:20 pm - 4:05 pm
Concurrent Sessions
4:05 pm - 4:15 pm
Transition Break
4:15 pm - 5:00 pm
Concurrent Sessions
5:00 pm - 5:10 pm
Transition Break
5:10 pm - 6:00 pm
General Session
Don’t Unplug: How Technology Saved My Life and Can Save Yours Too
6:00 pm - 7:00 pm
Reception in Exhibit Hall
December 13
7:15 am - 12:30 pm
Registration and Information Desk Open
8:15 am - 9:00 am
Breakfast Briefings
9:00 am - 9:10 am
Transition Break
9:10 am - 9:55 am
Concurrent Sessions
9:55 am - 10:05 am
Transition Break
10:05 am - 10:50 am
Concurrent Sessions
10:50 am - 11:00 am
Coffee Break
11:00 am - 11:45 am
General Session
The Power of Collaboration: How Non-Traditional and Traditional Players Are Transforming Health Care
11:45 am - 12:30 pm
Closing General Session
Empowering Consumers to Own Their Own Health Experience
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Will We See You in Nashville?

Hotel and Travel Information

Music City Center
201 Fifth Avenue South, Nashville, TN 37203

There has never been a better time to come visit Music City. Named “One of the Top Destinations for 2016” by Forbes Travel Guide, Nashville is booming and the Music City Center is the new pulse of it all. Known for its trendy new restaurants and its eclectic music scene, Nashville has become a popular destination for many.

Sessions and tabletop exhibits will be located at Music City Center and we’ve negotiated special room rates to help stretch even the most limited travel budgets at the Omni Nashville Hotel.

Book Your Hotel Room Today

Omni Nashville Hotel

250 Fifth Avenue South, Nashville, TN  37203

Reservation deadline is Monday, November 19, 2018 or when the room block is sold out.

To receive the AHIP-negotiated rates you must register first for the AHIP Consumer Experience & Digital Health Forum.

Once your registration has been confirmed, you will receive a registration confirmation email with details on to make your room reservation using the hotel’s online Passkey system. Reservation deadline is Monday, November 19, 2018 or when the room block is sold out (whichever comes first).

The AHIP group rate is $239.00 for single or double rooms and sales tax is 15.25% plus $2.50 for city occupancy fee, per room, per night.

Rooms at this rate are for arrival on Sunday, December 9, 2018 and departure on Friday, December 14, 2018.  Space is limited.

Reservations are made on a first-come, first-served basis and the contracted rate is available to AHIP conference attendees only. This is a guideline and not a guarantee of availability

Hotel Cancellation Policy

All room reservations must be accompanied by a first and last night’s deposit guaranteed with a major credit card.

If a reservation is cancelled on or before Saturday, December 17, 2018 the deposit will be refunded. If a reservation is cancelled within twenty-one (21) to fourteen (14) days prior to arrival, the individual will forfeit the deposit of the first and last night’s stay.  If a reservation is cancelled within thirteen (13) days prior to arrival, the individual will be charged the entire length of stay.

Travel Information

This hotel does not provide shuttle service.

Area AirportNashville International Airport (BNA)

Distance from Hotel: 8 miles

Drive Time: 20 minutes

To receive the AHIP-negotiated rates you must register first for the AHIP Consumer Experience & Digital Health Forum.

sales tax is 15.25% plus $2.50 for city occupancy fee, per room, per night

Our Solutions Aren’t One Size Fits All


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Accenture – An AHIP Select Sponsor Logo

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

Burgess – An AHIP Select Sponsor Logo

Burgess helps leading American health insurers and ACOs set a new standard in payment accountability.

CareCentrix – An AHIP Select Sponsor Logo

CareCentrix drives savings, improved outcomes, and patient satisfaction

Change Healthcare – An AHIP Select Sponsor Logo

Change Healthcare is inspiring a better healthcare system. Working alongside our customers and partners, we leverage our software and analytics

Connecture – A Select Member Logo

Connecture has been one of the most trusted providers of healthcare technology for nearly two decades.

GreatCall – An AHIP Select Sponsor Logo

Remote monitoring solution for high risk seniors, to lower PMPM costs

IBM Watson Health – An AHIP Select Sponsor Logo

IBM Watson Health aspires to improve lives and give hope by delivering innovation, through data and cognitive insights

Inovalon – An AHIP Select Sponsor Logo

Driven by data, Inovalon identifies gaps in care, quality, data integrity, and financial performance

NTT DATA – An AHIP Select Sponsor Logo

NTT DATA is an end-to-end service provider of IT and business solutions for healthcare.

Optum – An AHIP Select Sponsor Logo

Optum combines technology, data and expertise to power modern health care.

RxAdvance – An AHIP Select Sponsor Logo

RxAdvance is a national full-service pharmacy benefit manager

Teladoc – A Select Member Logo

Teladoc is the market-share leader and the only publicly-traded “virtual healthcare delivery” company.

Zipari Logo

The First and Only Consumer Experience Platform Built for Health Insurance


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