Consumer Experience & Digital Health Forum

  • December 05 – 07, 2017
  • Nashville, TN
  • About
  • Agenda
  • Plan Your Trip
  • Sponsors &
    Exhibitors
  • register now
about

Nashville, TN In Partnership with the Nashville Health Care Council

This fall, experience the nexus of consumer satisfaction and targeted technology. During AHIP’s Consumer Experience and Digital Health Forum, in partnership with the Nashville Health Care Council, discover how smart technology and consumer-focused strategies can advance affordability, value, and customer satisfaction.

You’ll take home timely ideas, partnership prospects, and digital tools that can optimize your organization’s collaboration and connectivity.

Who should attend?

There’s so much to learn and so much information to take home, your team will want to “divide and conquer.” Choose from five educational tracks. Or mix and match the tracks and sessions that fit your organization’s needs. Explore all your options.

  • Next Generation Consumer Engagement and Branding
  • Leveraging Data Analytics and Insights
  • Technologies and Tools for Connected and Collaborative Care
  • Infrastructure and Business Model Innovation
  • Reaching Consumers at Work: Transformation of Employer Health Benefits

The conference also includes a 50+ company exhibit hall showcasing the latest products and services that are helping health plans succeed.

In Partnership with the Nashville Health Care Council

Early Reg Ends: October 25
Cancellations: November 1

Register today & Save $300 w/ early reg pricing.

In Partnership with the Nashville Health Care Council

agenda
  • Overview
  • December 05
  • December 06
  • December 07
about

How Many Ideas Will You Take Home?

Timely ideas, partnership prospects and tools critical to your organization’s success fill the agenda at AHIP’s Consumer Experience & Digital Health Forum. The learning extends from general sessions focused on the big picture, to breakfast and concurrent sessions featuring case studies, to the exhibit hall with companies showcasing products and services driving results.

Take a look at why this conference continues to draw hundreds of engaged health care professionals.

Concurrent and Breakfast Sessions Include:


The Current State of Trust in Health Care Five Consumer Insights to Drive Consumer Engagement
Powered by InstaMed
The Dilemma of Consumer Inertia The Evolution of Health Care: Delivering a New Retail Experience
Powered by Cognizant
Finding Your Voice: Marketing Tactics Health Plans Can Learn
from Consumer Tech Companies
Using Data and Personalization to Impact Consumer Social Determinants of Health
Powered by LexisNexis Health Care
The Consumerization of Employer-Sponsored Health Insurance User-Centered Design: A Cure for the Prescription Drug Crisis?
Powered by Connecture
Trends to Watch in Employer Health Benefits Taking Member Engagement to the Next Level
Powered by Zipari
Changing the Paradigm: What Innovative Employers
Are Looking For and How They’re Getting it Done
Driving Patient Engagement Through Mobile Services
Powered by Wellframe
Health Care CX: Managing Consumer Convergence Using Financial Engagement as a Lever for Consumer Engagement
Powered by Change Healthcare

 

December 05
8:00 am
5:00 pm

Registration and Information Desk Open

Sponsored by Optum

Registration Desk will also be open 3:00 pm – 5:00 pm on Monday, December 4th.

11:00 am
11:00 am

Conference Moderator

Alexandra Drane

Co-Founder of Eliza Corporation; Co-Founder of Engage with Grace

View Speaker Biography

11:30 am
1:00 pm

Lunch in the Exhibit Hall

1:00 pm
1:45 pm

General Session

1:00 pm
1:45 am

Anticipating a Moving Target: A Way Forward on Health Care

General Session

Ian Morrison

Author

Consultant & Futurist

View Speaker Biography

1:45 pm
2:45 pm

Making Health Care Work Better: Lessons from Leaders at the Forefront of Health Innovation and Transformation

General Session

Patrick J. Geraghty

Chief Executive Officer

Florida Blue

View Speaker Biography

Neil de Crescenzo

President and CEO

Change Healthcare

View Speaker Biography

Bruce Moore

President, Operations & Service Lines Group

HCA

View Speaker Biography

2:45 pm
3:00 pm

Coffee Break

3:00 pm
3:45 pm

Concurrent Sessions

3:45 pm
3:55 pm

Transition Break

3:55 pm
4:40 pm

Concurrent Sessions

4:40 pm
4:45 pm

Transition Break

4:45 pm
5:30 pm

Concurrent Sessions

5:30 pm
6:30 pm

Reception in Exhibit Hall

December 06
7:00 am
5:30 pm

Registration and Information Desk Open

Sponsored by Optum

8:00 am
9:00 am

Breakfasts Briefings

9:00 am
9:45 am

Coffee Break in the Exhibit Hall

9:45 am
10:45 am

Designing Consumer-Centered Solutions that Scale and Deliver Value: The CXO Challenge

General Session

Katie Catlender

Chief Commercial Officer

Neighborhood Health Plan of Massachusetts

View Speaker Biography

Mary Beth Jenkins

Senior Vice President and Chief Operating Officer

UPMC Health Plan

View Speaker Biography

Cecilia Sun

Vice President of Digital Customer Experience

Blue Shield of California

View Speaker Biography

10:45 am
11:30 am

General Session

11:30 am
11:35 am

Transition Break

11:35 am
12:20 pm

Concurrent Sessions

12:20 pm
1:30 pm

Lunch in the Exhibit Hall

1:30 pm
2:15 pm

Concurrent Sessions

2:15 pm
2:20 pm

Transition Break

2:20 pm
3:05 pm

Concurrent Sessions

3:05 pm
3:40 pm

Coffee Break in the Exhibit Hall

3:40 pm
3:45 pm

Transition Break

3:45 pm
4:45 pm

A Hitchhiker’s Guide to the Healthcare Galaxy 2017-2027: The Five Actions that Changed the Healthcare Landscape in America

General Session

Steve Klasko, MD, MBA

President and CEO

Thomas Jefferson University and Jefferson Health

View Speaker Biography

4:45 pm
5:15 pm

What Does Innovation Sound Like?

General Session

Kai Kight

Contemporary Composer and Innovator

View Speaker Biography

5:15 pm
6:15 pm

Networking Reception in Exhibit Hall

December 07
7:15 am
12:00 pm

Registration and Information Desk Open

Sponsored by Optum

8:00 am
8:45 am

Breakfast in the Exhibit Hall

8:45 am
9:30 am

Concurrent Sessions

9:30 am
9:35 am

Transition Break

9:35 am
10:20 am

Concurrent Sessions

10:20 am
11:00 am

Coffee Break in the Exhibit Hall

11:00 am
11:45 am

Disruption from the Inside: Bringing Amazon and Google-style Innovation to Health Care

General Session

Aaron Martin

Executive Vice President and Chief Digital Officer

Providence St. Josephs Health

View Speaker Biography

Alan Warren

CTO and Senior Vice President, Engineering

Oscar Insurance

View Speaker Biography

11:45 am
12:30 pm

Closing General Session

11:45 am
12:30 pm

Disruption On-Demand: Humanizing the Healthcare Paradigm

Closing General Session

Mehmet C. Oz, MD

Professor of Surgery at New York's Presbyterian-Columbia University; Co-founder of Sharecare; and Host of "The Dr. Oz Show"

View Speaker Biography

Jeff Arnold

Co-founder, Chairman and CEO

ShareCare

View Speaker Biography

12:30 pm
12:30 pm

Consumer Experience & Digital Health Forum Adjourns

Will We See You in Nashville?

There has never been a better time to come visit Music City.  Named “One of the Top Destinations for 2016” by Forbes Travel Guide, Nashville is booming and the Music City Center is the new pulse of it all.  Known for its trendy new restaurants and its eclectic music scene, Nashville has become a popular destination for many.

Conference Location
Music City Center
201 Fifth Avenue South
Nashville, TN  37203

Sessions and tabletop exhibits will be located at Music City Center and we’ve negotiated special room rates to help stretch even the most limited travel budgets at the Renaissance Nashville Hotel.

Hotel and Rate Information
Renaissance Nashville Hotel
611 Commerce Street
Nashville, TN 37203

To receive the AHIP-negotiated rates you must register first for the AHIP Consumer Experience & Digital Health Forum.  Once your registration has been confirmed, you will receive a registration confirmation email with details on to make your room reservation using the hotel’s online Passkey system.  Reservation deadline is Friday, November 10, 2017 or when the room block is sold out (whichever comes first).

Other Important Hotel Information:

  • The AHIP group rate is $229.00 for Single or Double rooms and sales tax is 15.25% plus $2.50 for city occupancy fee, per room, per night.
  • Rooms at this rate are for arrival on Monday, December 4, 2017 and departure on Friday, December 8, 2017. Space is limited.  Reservations are made on a first-come, first-served basis and the contracted rate is available to AHIP conference attendees only. This is a guideline and not a guarantee of availability

The group rate is available until the cut off, Friday, November 10, 2017 or when the room block has sold out (whichever comes first). This cut-off is a guideline and not a guarantee of availability.

HOTEL CANCELLATION POLICY

All room reservations must be accompanied by a first and last night’s deposit guaranteed with a major credit card.  If a reservation is cancelled within twenty-one (21) to fourteen (14) days prior to arrival, the individual will forfeit the deposit of the first and last night’s stay.  If a reservation is cancelled within thirteen (13) days prior to arrival, the individual will be charged the entire length of stay.

SHUTTLE SERVICES TO FORUM LOCATION

Morning and afternoon shuttle service will be provided to and from the Renaissance Nashville and the Music City Center, Monday, December 4 through Thursday, December 7.  A detailed schedule will be posted in November 2017.

sales tax is 15.25%

Welcome to AHIP’s Sponsor Resource Center

Sponsor Information

Exhibitor Information

Event Attendees Information

Conference Promotion Information

AO Membership Information

Select Membership Information

Media Information

Learn About Package Offerings

SELECT LEVEL

Accenture – An AHIP Select Sponsor Logo
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Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

Amgen – An AHIP Select Sponsor Logo
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Amgen is committed to unlocking the potential of biology for patients

CareCentrix – An AHIP Select Sponsor Logo
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CareCentrix drives savings, improved outcomes, and patient satisfaction

Change Healthcare – An AHIP Select Sponsor Logo
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Change Healthcare is inspiring a better healthcare system. Working alongside our customers and partners, we leverage our software and analytics

Inovalon – An AHIP Select Sponsor Logo
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Driven by data, Inovalon identifies gaps in care, quality, data integrity, and financial performance

NTT DATA – An AHIP Select Sponsor Logo
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NTT DATA is an end-to-end service provider of IT and business solutions for healthcare.

Optum – An AHIP Select Sponsor Logo
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Optum combines technology, data and expertise to power modern health care.

RxAdvance – An AHIP Select Sponsor Logo
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RxAdvance is a national full-service pharmacy benefit manager

Visiant – An AHIP Select Sponsor Logo
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ikaSystems delivers cloud/SaaS-based business automation and process solutions

Welltok, Inc. – An AHIP Select Sponsor Logo
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Welltok, Inc. is fundamentally transforming the way population health managers partner with consumers

Platinum LEVEL

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Gold LEVEL

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Silver level

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Bronze level

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