Skip to Content
Conferences

2023 Consumer Experience & Digital Health Forum

Dates:
Sep 13 - 14, 2023
Location:
Nashville, TN

Join us for a dynamic program focused on the emerging digital health innovations and novel strategies transforming the consumer experience in health care.

Agenda Filters

Sessions

7:30 am – 5:45 pm
, Registration Desk Open

Lobby, Level 1
Registration and Information Desk Open

7:30 am – 7:30 pm
, Bag and Luggage Check

Room: 107 B, Level 1

8:30 am – 10:00 am
, General Session

10:15 am – 7:15 pm
, Exhibit Hall Open

Room: 104, Level 1

10:15 am – 11:00 am
, Break

Room: 104, Level 1
Coffee Break in the Exhibit Hall with Solutions Providers

10:30 am – 2:00 pm
, Food in Exhibit Hall

Room: 104, Booth 101
Fresh Popcorn
Presented by Zipari

10:30 am – 11:00 am
, Book Signing

11:00 am – 11:45 am
, Concurrent Sessions

  • SERIES 1: CONCURRENT SESSIONS

    • Consumer Experience Redefined

      Challenge Accepted: New Approaches for Reaching Hard-to-Reach Members

      Presented by Teladoc Health – An AHIP Select Member
      Location
      Room: 101 A, Level 1
      Speakers
      Details

      Whether due to technology and access barriers or a healthy dose of skepticism, some people may be difficult to reach through traditional channels. Learn how investments in technology and data have enabled health insurance providers to build trust and loyalty among the toughest to engage members, including Medicaid, Medicare, and rural populations. Gain insight into how the right partnerships can lead to novel engagement approaches—and, in turn, deliver more equitable care and better outcomes.

    • Digital Health Strategies for Connected Care

      Investing in Digital Health to Accelerate Consumer Engagement

      Location
      Room: 101 D, Level 1
      Speakers
      Details

      Digital health investments undergo rigorous evaluation from venture and private equity firms as well as health insurance providers. Learn how investors evaluate digital health offerings and why consumer experience remains a key goal of investments in digital tools.

    • Data, Analytics & Interoperability

      Leveraging Longitudinal Health Records for Enhanced Outcomes

      Presented by b.well
      Location
      Room 102, Level 1
      Speaker
      Details

      Insight into members’ health requires unifying fragmented consumer health data among electronic health records, pharmacies, labs, and apps. Join this session to explore how to seamlessly integrate data, while respecting privacy, empowering members and providing access to comprehensive health records. Discover how this data, activated with quality measures and a clinical rules engine, can enhance understanding of individual health care needs and optimize outcomes.

    • Health Tech Innovation, Trends & Market Disruption

      Changing the Narrative: Leveraging Predictive Analytics in Transitions of Care

      Location
      Room: 103, Level 1
      Speakers
      Details

      Join this session to explore how one health insurance provider is employing predictive analytics to identify at-risk members following inpatient hospital stays to reduce the risk of unplanned and preventable readmissions. Gain insight into the development and refinement of a deep learning AI predictive model that controls for bias and identifies opportunities for strategic interventions. Learn how this innovative, proactive approach engages members both during hospitalization and post discharge.

11:45 am – 1:00 pm
, Lunch & Learns

  • Lunch will begin at 11:45 am. Speaking Sessions will begin promptly at 12:15 pm.

    • Avoiding the Silver Bullet: How to Help Your Members Navigate Obesity Care

      Presented by Vida Health
      Location
      Room: 101 A, Level 1
      Speakers
      Details

      Obesity affects 42% of the U.S. adult population and accounts for $147 billion in annual health care costs. As obesity is a complex chronic condition, treatment plans need to be holistic and multifaceted, and should encompass improved nutrition, behavior change, and medical management to help patients achieve the best outcomes. Join this session to learn how plans and providers can better care for patients who are overweight or obese and to find the treatments that may work best for them.

    • Engage 365: Modernize Strategies to Achieve Member Trust to Truly Impact Health

      Presented by HealthMine
      Location
      Room: 101 D, Level 1
      Speaker
      Details

      Implementing data-driven, holistic tactics year-round can both build member loyalty and drive healthy behaviors. Join this session to learn how to collect and analyze data to tailor personalized outreach based on demographics and social risk factors. Learn how continuous, omni-channel engagement through pulse surveys and health actions can foster relationships and improve quality ratings and health equity.

    • Improving Navigation to Minimize Disruption and Increase Satisfaction

      Presented by Rx Savings Solutions
      Location
      Room: 102, Level 1
      Speakers
      Details

      Health plan members can experience multiple changes throughout the year that may impact their coverage, from a new diagnosis or life event to a deductible reset or formulary change. Join this discussion to learn additional communications strategies health insurance providers can employ to support members in navigating these changes, minimize disruptions in coverage, and improve member satisfaction.

    • Addressing Heart Disease: Digital Strategies to Improve Outcomes and Engagement

      Presented by Hello Heart
      Location
      Room:103, Level 1
      Speaker
      Details

      Cardiovascular diseases (CVD) remain the most prevalent chronic conditions in the United States, causing more than 877,500 deaths and costing $219 billion annually. Reducing CVD risk requires focused and clinically validated efforts to engage members in their heart health and enable lasting lifestyle change. This session will explore innovative digital tools to improve outcomes and address CVD-related costs across commercial, self-insured, and Medicare Advantage member populations.

1:00 pm – 1:30 pm
, Break

Room: 104, Level 1
Dessert Break in the Exhibit Hall with Solutions Providers

1:30 pm – 3:15 pm
, Concurrent Sessions

  • 1:30 pm – 2:15 pm

    SERIES 2: CONCURRENT SESSIONS

    • Consumer Experience Redefined

      Optimizing Member Experience Through Virtual Care Journey Mapping

      Location
      Room: 101 A, Level 1
      Speakers
      Details

      Evaluating member experience is critical to offering equitable services and driving equal outcomes. Join this session to explore how one health insurance provider has created a tangible, consumer-validated visualization of the current end-to-end member virtual care experience through journey mapping. Learn how this approach can help build streamlined processes to optimize the consumer experience, increase access to care, and better address the needs of your members.

    • Digital Health Strategies for Connected Care

      Forming Atypical Partnerships to Accelerate Digital Health Innovation

      Location
      Room: 101 D, Level 1
      Speakers
      Details

      Join this session to learn how atypical partnerships between health systems and health insurance providers have accelerated innovation and created new digital health opportunities. Gain insight into structuring partnerships and co-developing digital health platforms and strategies that meet organizational goals to improve outcomes.

    • Data, Analytics & Interoperability

      Community-Based Intervention to Improve Value for Underserved Populations

      Presented by Wider Circle
      Location
      Room: 102, Level 1
      Speaker
      Details

      Health care inequity drives high costs, lower outcomes and is heavily influenced by social determinants of health (SDOH). Addressing health behaviors and SDOH through a culturally competent community-based intervention can be an effective strategy to improve value for members as well as member loyalty and retention. Join this session to learn about a peer reviewed study that evaluates whether such interventions decrease costs and improve quality and outcomes for members.

    • Health Tech Innovation, Trends & Market Disruption

      How Digital Wellness Tools Can Reshape the Member Experience Across Generations

      Presented by Optum – An AHIP Select Member
      Location
      Room: 103, Level 1
      Speakers
      Details

      For years, fitness benefits were synonymous with gym memberships. As the landscape has evolved, benefits must expand beyond physical fitness to holistic wellbeing that meets members where they are. Join this session to learn how digital wellness tools can improve overall health and help engage and retain members, regardless of their demographics. Explore how holistic and convenient wellness programs make it possible for members of all generations to lead healthier lives.

  • 2:30 pm – 3:15 pm

    SERIES 3: CONCURRENT SESSIONS

    • Consumer Experience Redefined

      Best Practices in Virtual Care – Advancing Convenient Care Delivery to Improve Access

      Location
      Room: 101 A, Level 1
      Speakers
      Details

      Virtual care can improve access and convenience for health care consumers, yet there are challenges to ensuring the right balance of in-person and virtual care offerings. Join this session to gain insights from health insurance provider best practices for virtual care to improve outcomes and patient experience for acute conditions and ongoing chronic care management.

    • Digital Health Strategies for Connected Care

      Adapting Digital Health Solutions to At-Risk Lines of Business

      Presented by Hinge Health
      Location
      Room: 101 D, Level 1
      Speakers
      Details

      Many employers have adopted digital health solutions for myriad chronic conditions and achieving increased engagement and productivity as well as lower costs and improved outcomes. Learn how health insurance providers are adapting success with self-funded lines of business into new lines of at-risk business with Medicare and fully insured. Gain insights to evaluate options, balance client and member needs, and use data to deliver care to high-risk members.

    • Data, Analytics & Interoperability

      The Path Forward: Utilizing Demographic Data to Address Health Equity

      Location
      Room: 103, Level 1
      Speakers
      Details

      Addressing health equity requires an analysis of clinical, administrative and social determinants of health data. Health insurance providers and health data networks can effectively partner to collect and integrate data from disparate sources and partner to gain better insights for population health management. Join this discussion to learn how to utilize data to address equity gaps and improve quality and population health outcomes.

    • Health Tech Innovation, Trends & Market Disruption

      Best Practices to Structure Networks for Better Access, Outcomes and Operations

      Presented by Quest Analytics
      Location
      Room: 102, Level 1
      Speakers
      Details

      Discover an innovative approach to narrow network design that promises to deliver equal access and enhance outcomes, all while minimizing operational costs and challenges. Join this session to explore smarter network design that considers data integrity, provider drift, health equity, quality and cost. Learn from best practices to structure networks to improve member engagement and satisfaction and ensure that members access the right doctors faster.

3:15 pm – 3:45 pm
, Break

Room: 104, Level 1
Break in the Exhibit Hall with Solutions Providers 

3:45 pm – 4:30 pm
, Concurrent Sessions

  • SERIES 4: CONCURRENT SESSIONS

    • Consumer Experience Redefined

      Harnessing AI for Tailored Member Experiences and Improved Outcomes

      Location
      Room: 101 A, Level 1
      Speakers
      Details

      AI and technological solutions are at the forefront of industry conversations, but how can health care organizations use technology to help members with their care needs? Explore how to leverage innovative technologies to drive member engagement through personalization and improve health outcomes. Gain insights into tactical use cases for AI and technical solutions and learn how to evolve member engagement practices using technology and personalized user journeys as the accelerator.

    • Digital Health Strategies for Connected Care

      The Power of Digital: Engaging and Educating Hard-to-Reach Members

      Presented by Relay Network
      Location
      Room: 101 D, Level 1
      Speakers
      Details

      Consumer adoption and usage of digital tools has grown immensely since the pandemic. Many members prefer digital interactions today due to their convenience and accessibility. However, the successful roll out of a digital platform and integration of these digital tools by health insurance providers is key to their success with members. In this session, learn how to employ unique digital offerings and use feed technology to engage and educate hard-to-reach members.

    • Data, Analytics & Interoperability

      Health Care's Loyalty Challenge: Adapting to Evolving Consumer Expectations

      Presented by Accenture – An AHIP Select Sponsor
      Location
      Room: 102, Level 1
      Speakers
      Details

      Join this session to gain insights from health care leaders on the rapidly changing landscape of consumer expectations in health care. Discover how technological advancements improve the industry's ability to deliver tailored experiences while also navigating issues of privacy and trust. Explore how these leaders envision their roles evolving. Attendees will leave with actionable strategies to ensure their organizations meet the evolving needs and expectations of today's health care consumer.

    • Health Tech Innovation, Trends & Market Disruption

      Consumer-First Pharmacy: Improving Experience and Medication Adherence

      Location
      Room: 103, Level 1
      Speakers
      Details

      Medication non-adherence is linked with poor treatment outcomes, higher mortality, and a greater risk of hospitalization. Join this session to explore how health insurance providers are reshaping the digital pharmacy experience to improve medication adherence, price transparency, auto-refills, and pharmacist chat functionality for members.

4:45 pm – 6:15 pm
, General Session

6:15 pm – 7:15 pm
, Reception

Room: 104, Level 1
Reception in the Exhibit Hall with Solutions Providers